Client Servicing Manager M/F

Company:

Marsh

Description:

We are seeking a talented individual to join and lead our Marine Client Servicing Operations team, in Antwerp, where we are dedicated to delivering exceptional insurance solutions to our clients every day.

This is a hybrid role that has a requirement of working at least three days a week in the office.

Our Marine practice is recognized across Belgium and Europe and aim to grow significantly in the upcoming years. Your leadership will be key in demonstrating that client servicing is a differentiator and a key success factor to winning new client and nurturing the portfolio.

As a Client Servicing Manager, you will play a pivotal role in leading a talented group composed with 6 professionals and the support of a nearshore center of excellence, ensuring seamless communication and operational excellence. Your leadership will empower our team to achieve outstanding results, enhance client experience, process efficiency, and solve complex problems.

If you are passionate about client service and operational efficiency, we want to hear from you!

We will count on you to :

• Oversee the daily operations of the team, managing workflow and prioritizing tasks. Maintain service standards and ensure high-quality outcomes.
• Monitor, measure, and analyze servicing efficiency and performance against KPIs and SLAs. Conduct regular one-on-one and team meetings to ensure adherence to schedules and performance expectations.
• Implement initiatives to refine processes and drive accountability for outcomes that align with our business objectives.
• Develop the skills of your team and accompany them in their career paths
• Lead and participate in stakeholder engagement sessions, collaborating with brokers to identify initiatives that improve client experiences and address the needs and expectations of both external and internal clients.
• Support the resolution of issues efficiently to support team members and enhance collaboration.
• Ensure the highest standards of communication and work quality from both client-facing and internal teams.

What you need to have:

• A proactive leadership with a passion for client service, people and operational excellence.
• Excellent communicaton with strong problem-solving skills.
• Experience in managing teams and driving performance.
• Knowledge in insurance operations and compliance standards.

What makes you stand out :

• Proficiency in leveraging new technologies, including artificial intelligence, advanced tools, reporting systems, to enhance operational efficiency and drive performance against key performance indicators (KPIs).
• Fluent in English and Dutch

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

If you are ready to take your career to the next level and make a significant impact on client satisfaction and operational success, apply now to join our team as a Client Servicing Manager!

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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