Client Services

Client Services

Location: Rome

This is a hybrid position primarily based in Rome. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

We give you a world of potential

We are looking for a self-motivated and results driven individual to become a Client Service within business areas in IT Registry to be a trusted advisor to our clients. 

This requires individuals who are client focused, with a proven ability to deliver solutions and maintain high standards of quality at all times. The role is Rome based with the flexibility offered to work on a hybrid basis, with some travel required.

We are the IT’s leading registrar; the name Computershare is synonymous with reliability and professionalism throughout the Italian corporate and banking world. We combine our smart technology and even smarter people to give our clients the best service ever, any time you need it. You will work with a 20+ years’ experience team and more than 300 clients in the IT we’re never short of a good idea.

This is a hybrid position primarily based in Rome. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

A role you will love

The Client Service role is the image of Computershare towards our customers. At meetings, the service will be carried out directly at the customer’s premises, so maximum preparation and professionalism is required.

This includes building and retaining strong relationships with clients and supporting them in understanding the industry and the range of products and services that Computershare offers. In addition, the Team support payments of dividends and interest to shareholders, management of company events such as AGM’s and Corporate Actions, including takeovers, mergers, market listings and capital raisings, custody e advisory services.

What will you bring to the role? 

• Study of Italian laws and regulations
• Updating the shareholders’ book
• Corporate consultancy
• Management of incentive plans for employees and managers
• Management of physical, virtual or hybrid meetings
• Manage and develop the relationship with clients through effective communication, and executed client development strategies (Account Management / Planning)Act as dedicated point of contact for individual clients, managing client relationships in line with client agreement
• Ensure high levels of customer satisfaction and loyalty. 
• Identify opportunities to cross-sell and up-sell, implementing effective action plans
• Find opportunities for improved profitability and implement effective action plans 
• Maintain up to date product and industry knowledge to ensure that clients can benefit from insight
• Ensure key client events (e.g., AGMs, GMs) are conducted according to terms of contract and Service Level Agreements
• Project manage the operational implementation of services and/or products within agreed timescales, budgets, and risk assessment action
• Operate in accordance with agreed policies and procedures
• Ensure internal systems are used effectively updating and maintaining client information
• Provide input on drawing up client Service Levels Agreements
• Review and action any service failures to prevent recurrence
• Conduct regular service review meetings with clients
• Engage with clients on industry matters and encourage participation in external industry surveys 

Skills and experience? 

We’re looking for a well experienced customer service professional, ideally from a similar background or within Financial Services.

• Willingness to challenge and learn.
• Excellent ability to plan work and meet deadlines.
• An outstanding customer focused mindset
• Teamwork
• Desire to provide a quality service.
• Problem solving
• Ability to use initiative to drive results.
• Excellent communication skills
• Knowledge of Italian regulations
• Available for short transfers in Italy

Rewards designed for you 

Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

Save for Your Future. We will support you along your retirement savings journey.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Discounts. We’ve partnered with other organizations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

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A company to be proud of

We’re a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at [email protected] detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

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