Client Service, Officer

Job title:

Client Service, Officer

Company:

State Street

Job description

Amsterdam team are in search of an energetic, individual to join their client service team. With the purpose of managing the back-office services for our asset owner and asset manager clients in the Dutch, Belgium & Nordics markets. With the goal in driving up client satisfaction levels through proactive engagement.What you will be responsible forProactive Engagement with Clients:Proactive outreachFormal Client communications where appropriate operational matters, regulatory driven mattersStatus reporting of open items / current activities.Monitor Client Satisfaction deliverables and operational execution for back-office products & services.Structured client engagement forums & operational best practise sharing sessions.Coordinate product Trainings & facilitate demos, webinars, regulatory updates with subject matter experts as appropriate.Client first port of call for operational escalations.Client negotiation & dispute resolution of operational errors & claimsManage and grow revenue & profitability, identify cross-selling opportunities.Seek out strategic revenue opportunities and opportunities for improvement.Client SolutioningIntake and coordination of client initiated changesClient operational initiativesNew client technology, products & servicesContinuous improvementFund Opening / Closing TransitionsClient Solutioning / consultation – Support for new client products & fund structures op model

Review client operating model to identify improvements.Query & responsiveness oversight & escalationFacilitate Strategic improvements.Client GovernanceClient KPI reporting.Obtain client operational documentation and ensure maintenance.Participate in due diligence sessionsFacilitate regular internal virtual team sessions with internal user groups.Support Internal risk management / audit.Coordinate client remediation plans – where applicable, coordinate and deliver resolution to clientWhat we valueExperience with working within finance sector knowledge of the custody and /or fund accounting is an asset.Proficient in using all MS Office applicationsStrong focus on managing and resolving issuesExcellent interpersonal and communication skills.Motivated to understand and respond effectively to client needs.Flexible and positive attitude.Good level of numeracy and ability to analyse financial data.Good team player.Ability to work to deadlines.Able to show initiative and make sound judgements.Excellent communication (internal and external) as well as presentation skills

Expected salary

Location

Amsterdam, Noord-Holland

Job date

Wed, 17 Jul 2024 06:19:14 GMT

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