Client Service Director Fund Services
IQ-EQ
Company DescriptionIQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.Job DescriptionClient Service Directors are our most senior people within the Operations Department who are the guardians of the work we do for our clients and are responsible for the business implementation overall performance management of their team, in line with the applicable Service Level Agreements. Together with the Client Relationship Directors, they are also responsible for the organic growth of their respective client portfolio.They will keep an overview on complex client files from a legal, financial, tax and compliance perspective. Our Client Service Directors are responsible for the management and training of the staff in their teams in order to make their careers progress as fast as their talent allows them to. At the same time, they ensure that what we deliver to our clients meets our exceptional quality standards.They are responsible for the quality of the work, on-time in full (OTIF) delivery and compliance and will have full Profit & Loss responsibility for the team. They will promote a positive work culture that promotes empowerment and entrepreneurialism.Tasks (what does the role do on a day-to-day basis)The Client Service Director has the full responsibility for the Business Implementation Manager, Client Service Managers, and Application Specialists and all other staff in the team both for quality, client contact and process compliance. In addition, they are responsible for task assignment and planning of staff. They ensure that client expectations are met and identify additional value-added services, revenue and product development opportunities and oversee the transfer agency and fund accounting teams. The CSD will deliver:
Key competencies for position and level
Key behaviours we expect to seeIn addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:
QualificationsEducation / Professional QualificationsUniversity DegreeBackground experienceExcellent working knowledge of NL legislative and regulatory framework. Business acumen. Experience in a Fund Services, Private Equity structuring and/or Asset Management industry with experience in leading a team or P&L accountability.Company, Product, Market knowledgeKnowledge of investor services and outsourcing sector beneficial, preferably in the fund accounting / investor administration space. Management of Client relationships and experience with resolving issues directly with (private equity) Clients strongly desirable.Management & LeadershipComprehensive people leadership experience in direct and non-direct reporting relationships.LanguagesEnglish, Dutch is preferred.Additional InformationAt IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.
Amsterdam, Noord-Holland
Thu, 31 Oct 2024 23:58:03 GMT
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