Client Relationship Management – Assistant Vice President, Hybrid

Client Relationship Management – Assistant Vice President, Hybrid

Who We Are Looking For

Fund Connect is currently looking for a Relationship Manager to join our team to ensure client success through strong engagement and exceptional service. You will be responsible for building and delivering exceptional client service across the full lifecycle of an institutional clients’ experience with Fund Connect in EMEA. You will be part of and collaborate with a talented team responsible for handling the day-to-day needs of our clients.

To be successful, you will need to develop an understanding of Fund Connect’s platform and capabilities, operating model, service offerings, culture and vision in order to efficiently diagnose issues and solve problems that inevitably arise in the course of a client relationship.

Why this role is important to us

The team you will be joining is a part of State Street Global Markets (SSGM). When owners and managers of institutional assets need research, trading, securities lending and innovative portfolio strategies, they turn to SSGM business unit. As our investment research and trading arm, SSGM’s number one goal is to enhance and preserve our clients’ portfolio values by applying technology, optimizing trading, and linking asset classes and markets across the world.

Join us if making your mark in the capital markets industry from day one is a challenge you are up for.

What you will be responsible for

Due to the complex needs of our clients, you will need to build collaborative relationships across our sales, investment, product, marketing, operations, finance, legal, KYC, compliance and other internal teams critical to the end-to end client lifecycle, from initial contact to on-boarding completion. You will also partner with your colleagues on client engagement initiatives to ensure global consistency and the successful implementation of newly developed engagement strategies and processes. These interactions take many forms, including participating in projects and strategic initiatives related to complex client deals and issues as well as broader, more thematic initiatives designed to continuously improve the overall experience clients have in working with Fund Connect.

This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.

What we value

• Demonstrated ownership of the client experience, focusing on business retention and increasing visibility with clients.
• Proficiency in navigating complex client relationships, including the support of client events and ensuring a thorough.
• Understanding of client expectations and how to manage them towards a successful outcome. Past involvement in strategic client growth initiatives in partnership with sales/business development.
• Experience in handholding complex onboardings and integrations from start to go-live.
• Strong organizational, project planning and execution skills.
• A clear understanding of, and the ability to effectively reinforce, accountability and ownership with internal stakeholders.
• Comprehension of firm capabilities and services to deliver solutions supporting client goals.
• The ability to lead, prioritize and execute on multiple simultaneous priorities and initiatives.
• A demonstrated ability to form and cultivate positive relationships with both clients and internal partners. The ability to thrive in a highly regulated environment that demands full compliance with policies and procedures.
• Excellent verbal and written communication skills in English- Knowledge of an additional European language will be considered a plus.
• A positive, can-do attitude that motivates and inspire others.
• Some travel may be required.

Education and Preferred Qualifications

• minimum 3-5 years of experience in an institutional client-facing role at a financial services institutions.
• A degree in a related discipline, FCA certified role is an advantage.
• Fintech background is desirable.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

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