Client Partner
Merkle
Company DescriptionAbout Merkle
Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.In the Netherlands, we work together with renowned brands such as Odido, SkyShowtime, Dutch Railways (NS), Albert Heijn and VodafoneZiggo. Moreover, we have strategic partnerships with Salesforce, Google, Adobe, Marigold and more. For more information, please visit .Job DescriptionThe Client Partner is passionate about forming and driving successful client relationships and can successfully interact with senior/executive level clients as well as technical specialist and SME’s. Through their role, Client Partners focus on quality delivery and execution to ensure satisfaction and growth.QualificationsThis individual manages growth and evolution of multiple client relationships between 2-6 million euros in annual net revenues and can lead complex multi-dimensional engagements that advisory, data management, consulting, and large technology deployments. This person is a high-energy leader with the ability to grow client relationships through presenting new strategies and innovative ideas.The Client Partner is experienced in leading teams of consulting professionals as well as multidisciplinary teams in a matrixed environment. These individuals also have a strong operational acumen in operating their client’s business to meet financial targets.Proven track record of creating happy customers. Own overall client satisfaction and the continuing growth and evolution of the clients. Accomplished by driving successful delivery of work product and cultivating strong client relationships.Responsible for a portfolio of accountsLeadership and direction of cross functional teams focused on delivering value, ensuring quality. Also, responsible for mentoring employees to elevate opportunities for growth.Executive engagement, client expectations, value reinforcement, cross-sell, required to be strategic about engagement strategies that lead to relationship building at C-level.Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, internal revenue and profit forecasting.Accurately plan and forecast revenue growth to achieve their net revenue and margin targets.Directs team activities to ensure full collaboration and partnership and leveraging the company’s full complement of resources to support the business.Engage with senior level client contacts across all areas of the client’s business on a regular basis, delivering a continuous flow of business-building ideas, while securing relationship and performance feedback.
Where will you work?At our office you’ll find a group of professionals with different backgrounds and specializations. Pro’s that love to look further than their own niche and are keen to make the impossible possible. If you’d ask us we also think the parties, room for initiative and good vibes are what makes Merkle great. We don’t like shady stuff, but we do like a good atmosphere.#LI-PP
Rotterdam, Zuid-Holland
Wed, 08 May 2024 22:10:48 GMT
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