Client Care Co-ordinator

Job Title: C​lient Care Coordinator (Veterinary Receptionist)

Salary: £11.56 per hour

Location: Cromwell Vets, St Neots

Job Type: Part-time, Permanent

Hours: 22.25hours (Average over a two week period)

Are people, pets and positivity your thing?

If so, we would love you to join our fantastic front-of-house team as our new Customer Care Coordinator!

At Cromwell Vets we pride ourselves on our excellent standards for patient and client care and rely on our client co-ordinators to help promote this.

Your role and responsibilities

• Welcoming clients and their pets upon arrival

• Answering the phone in a polite and friendly manner, dealing with any enquiries and booking appropriate appointments, using our in-house system.

• Managing the diaries effectively and ensure the smooth running of vets and nurses consults.

• Helping to assist with administrative duties including answering email enquiries and online booking requests.

• Taking payments over the phone.

• Transferring calls to the appropriate person.

• Have a clear speaking voice and be empathetic and sensitive at certain situations.

Personal Specification

• A valid driving license is required. Must be flexible and able to cover shifts across our Cromwell branches.

• Reception/Client Care experience

• Strong administration and organisation skills

• Confident using the telephone

• Reception or Client Care experience

• Cash handling and till operation

• Previous experience of working in a veterinary/doctors surgery (Desirable)

• IT skills – confident in the use of Word, Excel and Outlook as a minimum.

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave

• Career progression opportunities

• Staff discount schemes

• Life Assurance

• Enhanced sickness pay

• Enhanced equal family leave

• E-car salary sacrifice scheme

• Employer contribution pension scheme

• Wellness program including:

• Employee assistance program

• Eyecare voucher scheme

• Free annual Flu jab

• Cycle to work scheme

• Recruitment referral reward scheme

About Us

Established over 100 years ago, Cromwell Vets offer primary care services for small animals within the county of Cambridgeshire.

We provide a comprehensive diagnostics service as well as a 24-hour emergency care service that is available 365 day of the year to care of our patients at any time.

Our team is immensely proud of their work and keeping up with the heritage of caring for Cambridgeshire’s loveable pets.

To apply, please complete the quick application form below. Alternatively, for more information, please contact Katie Knight on katie .knight@linnaeusgroup.co.uk