Client advisor – Malpensa Airport T1 Milan

PURPOSE

The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client Advisor will inspire our clients by conveying passion for the brand, fashion, and luxury products. As an expert in client engagement and service, the Client Advisor demonstrates a high level of knowledge in styling and selling.

RESPONSIBILITIES

SERVICE AND SALES

• Meet and exceed individual and store sales and other commercial KPIs
• Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
• Provide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling
• Follow the Client journey to elevate the Client experience in the store: ensure a great initial impression; discover your client, be a product and styling expert, and close the sale to maintain the relationship with the client
• Be efficient in following-up and delivering after-sales services to our clients
• Contribute to the daily operations of the store by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns, and stockroom maintenance when required
• Follow company policies, guidelines, and procedures; use visual techniques to maintain visual standards according to Burberry guidelines
• Foster teamwork and a positive work climate

CLIENT ENGAGEMENT

• Build meaningful relationships with clients
• Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases
• Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
• Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow-up on sales or client requests

KNOWLEDGE AND EXPERIENCE

A proven track record in delivering sales and exceeding targets

Previous experience in Clientelling

A strong interest in fashion, art, and culture

Strong product knowledge and good understanding of store retail operations

Understanding of competitor products

Experience in working as part of a team

Fluent in local language; English proficiency is desirable

Other language knowledge is desirable

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