Clerical Officer (2 posts available)

Job title:

Clerical Officer (2 posts available)

Company:

Bangor University

Job description

Applications are invited for the above permanent full-time posts (2 x FTE) working in the North Wales Medical School.Duties will include providing an administrative service and engaging and completing a range of routine tasks to meet operational and customer service requirements. Individuals will be allocated a predominant function supporting assessments for the medicine programmes e.g. clinical practice examinations, written assessments, but will be expected to demonstrate flexibility to work across all areas and required to deliver the primary focus of the role which is to support the delivery of the medicine programme.Candidates should be educated to either 5 GCSEs or NVQ Level 2 in a relevant subject or possess equivalent experience.The ability to communicate through the medium of Welsh or demonstrate a commitment to learn to a specified level is essential for this post. The ability to use Welsh with confidence for some tasks is essential for this post – e.g. contribute to some bilingual meetings and write simple e mails in Welsh. Applications are welcome from those who are committed to developing their Welsh language skills to this level.This role will be located on campus at Bangor. Through , there will also be the option to spend some time working remotely (although remaining in the UK) to support work life balance, which will be discussed further with candidates at interview.Applications will also be considered to carry out this role on a part-time or job share basis.Applications will only be accepted via our on-line recruitment website, jobs.bangor.ac.uk. However, in cases of access issues due to disability, paper application forms are available by telephoning 01248 383865.Informal enquiries can be made by contacting: Gemma Ellis, Administrative Officer, e-mail:Closing date for applications: 30 August 2024Committed To Equal OpportunitiesOverviewNorth Wales Medical SchoolThe North Wales Medical School champions and promotes excellent medical and health sciences, research, scholarship, teaching and learning, quality and values with people who use services, practitioners and stakeholders. The school promotes language and cultural competence relevant to local, national and international partners, and provides an inclusive culture and environment for staff and students.As the new medical school for North Wales, the school will admit and train hundreds of medical students in the first decade through both 5-year School and 4-year Graduate Entry routes and will help ensure increased training opportunities for qualified doctors to stay and work within NHS Wales.Purpose of the JobThis post within the North Wales Medical School is to provide an administrative service, engaging and completing a range of routine tasks to meet operational and customer service requirements. The primary focus of the role is to support assessments within medicine programmes.Main Duties and Responsibilities

• Under the supervision of the administrative lead undertake a variety of administration tasks as directed, across a range of locations based on operational requirements.
• To be an active member of the administration function, building and maintaining good working relationships with other members of the team and the University in order to ensure an understanding of priorities and deadlines.
• Contribute to the development of, and work to, agreed service standards for the team.
• Respond to a range of information requests from both students and internal and external customers (in person, phone, e-mail) answering where able to do so and escalating on to the appropriate person(s) as and when necessary, in a professional manner.
• Maintenance of electronic information systems including databases, virtual learning environments and handbooks.
• Provide in person support for University scheduled assessments.
• Support the administration of assessments including the arranging of venues, examiners, invigilators, staff, patients and actors, transport, catering and equipment.
• Undertake the processing of a variety of tasks as directed and to agreed timescales; these are likely to be online high-volume transactions, or well-defined processes/procedures related to examinations and assessments.
• Organise meetings, draft agendas, preparing papers, taking minutes, and circulating as appropriate.
• Work as part of a team to support the wide-ranging administration of the medicine programme curriculum and assessments ensuring that core support services are maintained.
• As part of the administration team supporting medicine, there is the expectation that you will participate in events that fall within the remit of the team, including but not restricted to assessments, graduation and recruitment and admissions events and that some of these events will involve working outside of normal working hours / days.

Other Duties and Responsibilities

• The post holder will be expected to participate in performance review and developmental activities.
• The post holder will be expected to comply with the University’s equality policies and statements, Dignity at Work and Study Policy and the University’s Welsh Language Scheme.
• The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for themselves and for other members of staff, students and visitors affected by their actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
• The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their posts.

Person SpecificationQualifications/TrainingEssential :

• Educated to GCSE level (minimum of 5), NVQ level II in an appropriate subject e.g. Customer Service or Business Administration, or possess equivalent experience.

Desirable :

• ECDL Qualification.

Experience/KnowledgeEssential :

• Experience of working within an office / administrative environment.
• Experience of dealing with queries and providing information to a variety of people.
• Recognises when the limits of own authority or ability are reached and involves others as appropriate.
• Proven ability to communicate effectively and professionally with a wide range of people.

Desirable :

• An understanding of the internal and external factors that may impact on the service.
• An understanding of the needs of culturally diverse staff and students.
• A basic understanding of academic regulations and procedures.
• Experience of planning and co-ordinating events.

Skills/AbilitiesEssential:

• Contribution to decision making by providing relevant information and opinion.
• Proficient in the use of Microsoft Office applications (Word, Excel, Teams etc).
• Accurate data entry and attention to detail.
• Excellent organisational skills and ability to handle a varied and demanding workload.

OtherEssential:

• Provides appropriate advice, sympathetically and confidentially.
• Deals with situations (involving external stakeholders, staff and/or students) according to policy and procedures.
• The ability to communicate through the medium of Welsh or demonstrate a commitment to learn to a specified level is essential for this post. The ability to use Welsh with confidence for some tasks is essential for this post – e.g. contribute to some bilingual meetings and write simple e mails in Welsh. Applications are welcome from those who are committed to developing their Welsh language skills to this level.

GeneralThe University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. You are welcome to apply for any job in English or Welsh and all applications submitted will be treated equally.We are a member of Advance HE’s Athena SWAN Gender Equality charter and hold a Bronze award in recognition of our commitment to and progress towards gender equality within the University’s policies, practices, and culture. We are proud to be a Disability Confident employer.All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.We have a legal responsibility to ensure that you have the right to work in the UK before you can start working for us. When you apply for this post you will be required to explain the basis upon which you believe you will able to live and work in the UK legally on the commencement date of the role should your application be successful. If you do not have the right to work freely in any position in the UK already, any offer of employment we will make to you will be subject to you obtaining a right to work visa. The following link provides information on the various visa routes into employment and the eligibility requirements (including switching visa status where permissible) . If you are successful in your application we will discuss visa options with you at the time of making the offer of employment.Please note that, in the event of applications being received from candidates on the University’s Redeployment Register with a reasonable skills match to the post specification, these applicants will be given prior consideration.

Expected salary

Location

Bangor, Co Down

Job date

Sun, 18 Aug 2024 01:18:51 GMT

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