Claims Support Technician in United Kingdom, United Kingdom

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Top 100 Most Loved Workplace®

Forbes Best-in-State Employer

Claims Support Technician

• Are you looking for a new challenge and are passionate about delivering excellent customer service?

• Do you have great attention to detail?

• Would you enjoy being part of a busy, supportive team with a caring counts culture?

• Is a flexible work/life balance important to you?

• Would long-term career growth in an IBUK recognised ‘2024 Top UK Insurance Employer’ spark your interest?

If you’ve answered yes, then a role as an Administration Assistant could be the opportunity you have been waiting for!

Sedgwick Repair Services specialises in the management of a contractor network undertaking both restoration and repair work for our valued clients. Our people are as diverse as our products and services and as varied as our clients. We have over 80 contractors on our network and with their dedication, we`re been providing outstanding customer service support for over a decade in supporting claimants in a crisis.

Wherever you are in your career, we can support you to achieve your goals. A role with Sedgwick opens the door to many benefits, including:

• Structured programmes with clear timescales & transparent career pathways

• Fully supported professional qualifications with rewards

• Truly flexible working

• Competitive salary

• Employee assistance programme for employee wellbeing

• Life assurance

• Group Income Protection

Our other benefits include:

• Private healthcare plan (including pre-existing conditions)

• A Self Invested Personal Pension Scheme

• Annual leave allowance of 25 days + public holidays

• Voluntary benefits – Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

The Role:

We have an exciting opportunity for an individual who has either a background in claims handling, the construction industry and/or customer service.

Youll be handling a repair-based portfolio, so your main duties will be to set up and manage the repair progress on our in-house claims system, contacting engineers to book in repairs, record and update records as they are received and proactively manage the progression of repairs within agreed time frames. Experience with understanding schedules of work is an advantage. Youll already be experienced in diarising such activities and liaising with our customer, contractors and clients, collating information on each repair, ensuring that repairs are completed in a timely manner with exceptional levels of customer service.

Additionally, the role will involve both telephone and written interactions with a number of key stakeholders; involving regular checks of e-mails, diary and other relevant information, so its imperative youll be highly organised and have the ability to prioritise urgent requests or complaints if they arise.

Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our offices, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.

About you:

You`ll have a passion for exceptional customer service, teamed with strong interpersonal skills and the ability to multitask as well as:

• Relative experience in working within a fast- paced environment, ideally with experience in working to deadlines

• Contractor repair support experience will be a distinct advantage

• Experience within claims or building industry

• The ability to prioritise your workload and identify urgent tasks

• Strong customer service skills

• Methodical, organised and the ability to work with minimal supervision

• Excellent communications skills, both verbal and written

• Excellent telephone manner

• Accurate keyboard skills

• Good general IT literacy

This isn’t just a position, it’s a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK’s most trusted insurance brands helping to resolve millions of claims every year, you’ll also be an architect of tomorrow’s insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You’ll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn’t just a job; it’s an opportunity to shape the future of insurance.

Next steps for you:

Think we’d be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)