Claims Handler (m/f/d)

Job title:

Claims Handler (m/f/d)

Company:

UBench

Job description

‘RELAX, WE ARE ALREADY TAKING CARE’The future is coming, and it’s coming really fast! Are you ready to join us on this ride? UBench International is a young and innovative player in the automotive world. We focus daily on the continuous improvement of our specialized software.The UBCare department ensures a combination of digital perfection and human connection. Our goal is to make every customer an ambassador. We assist them from A to Z in the event of damage. We aim for a very high-quality standard and, together with the team, we build a fantastic working environment.We all live in a digital world where we have no time to lose. Everything is available 24/7 with just one click on your screen. Through a digital ecosystem, the UBench platform connects every partner in the automotive community: repairers, experts, insurers, fleet owners, and leasing companies. We offer a great job where creativity and quality are the standards. We are currently expanding our team with a dedicated and enthusiastic:Full-time Customer Care Operator NL & FR – with company car!Responsibilities:· You are the contact person for drivers from the moment they have an accident with their lease car.· You are administratively strong and have knowledge of administrative processes such as applying for new license plates, certificates, technical inspections, and necessary documents in general.· You pay extra attention to vehicle damages and ensure that drivers are mobile again as soon as possible through proactive follow-up.· You listen to drivers’ questions/problems regarding their damage file. Better yet: you are proactive. You solve problems before they occur and anticipate the unspoken wishes of the customer, making each customer an ambassador. You register all contacts in our real-time and transparent digital platform: UBench.· You provide information to drivers/customers, are excellent at dissecting files, providing good customer service, and are an administrative jack-of-all-trades.· You call drivers and proactively inform them about the status of their damage file.Requirements· Preferably in possession of a PCP certificate.· Bilingual: Dutch & French (other languages are a nice extra).· Customer-oriented mindset: empathy and anticipating the needs of drivers.· Communicative and good contact skills. Communication is mostly by phone and email.· Eager to learn and handy with various IT systems.· Basic knowledge of Excel.· PCP certificate.· Damage management.· Administrative skills.· Bachelor’s or master’s degree in legal Practice, Finance and Insurance, or equivalent through experience.Benefits· Full-time employment with a competitive salary.· Hybrid work arrangements.· 27 vacation days· A company car with a fuel card.· Company laptop and mobile phone.· Additional benefits such as meal vouchers, group insurance, hospitalization insurance.· A growing and rapidly evolving organization.· Excellent training and interim evaluations to gauge the well-being of each team member.· An environment where taking initiative is highly appreciated.

Expected salary

Location

Malines, Anvers

Job date

Fri, 24 May 2024 22:29:33 GMT

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