Claims Handler

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher’s global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you’ll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we’ll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are seeking a proactive, highly organised, and client centred Claims Handler to join our dynamic team.

You will play a pivotal role in assisting clients with presenting valid insurance claims and driving settlements within our Delegated Authorities. You’ll have the opportunity to negotiate and secure claims settlements, working closely with clients, insurers, and other key stakeholders.

We value strong client relationships, and you will be key in maintaining these through regular updates and exceptional service.

How you’ll make an impact

• Assist clients with the presentation of valid insurance claims
• Drive insurance claims settlements and to settle claims within the limits of your authority under the company’s Delegated Authorities
• Negotiate and obtain settlement of claims, liaising with clients, insurers, loss adjusters and any other relevant parties, as necessary
• Provide Account Directors, Account Executives and/or Directors with claims management information, as required
• Attend and make presentations at client meetings, as required
• Comply with relevant regulatory requirements and the company’s procedures
• Ensure that claims records are complete and kept up to date
• To maintain good working relationships with clients, colleagues and suppliers
• Undergo training in line with agreed objectives and keep up to date with technical, legal and market developments
• Maintain and develop personal knowledge and skills through Continuing Professional Development (CPD)
• Undertake additional duties, or assist other members of staff, as may be reasonably requested by your Manager or the Directors

About You

• Previous experience handling Delegated Authority claims from cradle to grave
• Cert CII/ Dip CII (Chartered Insurance Institute) qualification desirable and educated to GCSE standard or equivalent
• Previous experience within the insurance industry and expert claims handling focus within Household/HNW claims
• Strong client service drive along with forward planning and analytical skills
• Exceptional communications skills, task focused, and keen to develop your career
• Able to spot potential risks and seek advice when required; by applying due diligence and adhering to company processes
• Proficient in the utilisation of Acturis would be ideal
• Eligible to work in the UK

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [email protected] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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