City Experience Coordinator (KW12158)

Job title:

City Experience Coordinator (KW12158)

Company:

University of Bath

Job description

We are seeking a dynamic and results-oriented individual to work as part our City Experience team. This pivotal role is responsible for enhancing the overall experience of our resident students and guests across our City accommodation hubs.About the Role

• Student Experience: Drive exceptional student experiences by setting and exceeding expectations across all services.
• Team Leadership: Manage and develop the City Experience Assistants, ensuring high-performance and exceptional customer service.
• Operational Excellence: Oversee the smooth running of City accommodation hubs, including arrival experiences and reception services, and Liaise with the operational and maintenance city teams ensuring the student experience is at the centre of all activities. .

Key Responsibilities

• Lead and motivate the City Receptions and Front of House team.
• Manage recruitment, training, and development of staff
• Ensure high standards of customer service are maintained at all times.

The post is offered on a full time basis working 36.5 hours per week on a 5 out of 7 days basis (including weekends)What we can offer you:

• a very generous employer contributory pension scheme
• generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• we are a

and with an increasingly agile workforce, are open to flexible working arrangements * an
that recognises the talents of our diverse workforce * a wide range of personal and

• a number of support options available for new and existing staff to help with the cost of some immigration expenses which you may be eligible for:

, , ..We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a . We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our commitment.We are very proud to be an and are an accredited ; committed to .what makes the University of Bath a great place to work. Follow us and on Twitter for more information.Further details:We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.

Expected salary

£26038 – 29659 per year

Location

Bath

Job date

Thu, 24 Oct 2024 03:22:04 GMT

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