Change Program Manager, EU Workforce Staffing in Milan, MichiganItaly

Description

Workforce Staffing (WFS) leverages global infrastructure, technology, science and local insight to deliver scalable and sustainable associate hiring solutions. Our vision is to enable Amazon operations to operate with unconstrained capacity to deliver for customers. To achieve this, we’re on an exciting transformation journey; implementing proprietary tech solutions to delight our candidates, building sophisticated data models to inform decisions and execute with precision, and optimizing our operating model for efficiency.

EU WFS is looking for a highly motivated and flexible Change Program Manager to drive change excellence within WFS, enabling support of Amazon’s first, middle and last mile Logistics. This Change Program Manager is responsible for delivery of change initiatives and driving change adoption across teams.

This role can be based from an operations or corporate location in the UK, Germany, France, Italy, Spain, Poland or Luxembourg

Key job responsibilities

Key job responsibilities

• Enable complex and ambiguous change initiatives

• Deliver and execute change strategies to support change adoption

• Deliver communications strategies to drive multi-faceted stakeholder engagement

• Develop project plans, schedules, success criteria, and milestones

• Communicate ideas effectively, verbally and in writing, to a wide range of audiences, reinforcing WFS as a credible business partner. Foster constructive dialogue, harmonize discordant views, provide tailored recommendations and lead the resolution of contentious issues (build consensus). Partner successfully with both EU and WW program stakeholders

• Independently identify down-stream problems (i.e., resource unavailability, conflicting priorities etc.) and escalate them, before they become large-scale risk

• Understand inter dependencies of programs (e.g., workflows, customer requirements, process limitations, legal or compliance requirements, program support, etc.).

• Participate in cross-functional reviews in order to share best practices and lessons learned

• Participate in collaboration for short term solve, until medium/long term solve is implemented.

Basic Qualifications

• Experience in leading programs or projects

• Experience in change lead roles

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Experience in driving end to end delivery, and communicating results to senior leadership

• Experience identifying and resolving complex issues

• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• Change Management qualified e.g., PROSCI Practitioner, APMG Practitioner

• Programme Management qualified e.g., PMP, Prince2

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