Case Management Officer (m-f-d)

THE SCOPE

This position contributes directly to ensuring the integrity and credibility of the FSC system.
The Officer supports the Case Management Program of the System Integrity Unit in disputes case management, as well as in screening applicants to the FSC system, with activities such as monitoring and processing of cases, stakeholder engagement, research, communication, development of guidance materials, and administrative tasks.

MAIN ROLES & RESPONSIBILITIES

• To screen incoming applications for FSC certification and membership via the FSC Check platform.
• To support developments of the FSC Check platform in collaboration with other teams at FSC.
• To provide project management support for the resolution of disputes related to the FSC Policy for Association.
• To support, administer and keep records of complaint cases brought to the attention of FSC International.
• To support revision processes of normative documents such as of the complaints and appeals procedure revision.
• To keep content related to FSC dispute case management up to date on the FSC website and other communication channels in collaboration with the communications team.
• To handle information requests by stakeholders about FSC dispute case management and complaints.
• To support the development of procedures, tools, and planning materials for case management, such as the development of a case management tool.
• To build and maintain good relations with internal and external parties involved in the program´s case management activities, including other System Integrity teams, other units at FSC International, FSC regional and national teams, Assurance Services International, or certification bodies.
• Any other task as assigned by formal supervisor and project work as assigned according to special organizational needs.

YOUR PROFILE

Working Education and Training:
University degree (Bachelor or Master) in a relevant field such as environmental management, international relations, social sciences, law, business administration.

Working Experience, Style, and Skills:

• At least 2 years of professional experience in work related to the roles and responsibilities of this position (e.g., conflict management, natural resource management, CSR, operations development) in an international setting.
• Affinity and experience in working with tech solutions such as CRM systems is required.
• Experience with stakeholder engagement is an asset.
• Project management experience.
• Strong analytical and problem-solving skills.
• Good organizational skills.
• Ability to perform well while handling simultaneously several work streams or projects.
• Solution and service-oriented attitude to work.
• A strong sense of diligence and accuracy.

Languages:

• Fluency in English (written and spoken) is required.
• French and/or Spanish are a plus.

Computer Skills – good skills in the use of/experience with:

• Standard software packages (MS Office).
• CRM (Customer Relations Management systems), such as salesforce, is a plus.
• Database management platform is a plus.
• Geographic Information Systems is a plus.

Communication Skills:

• Strong verbal and written communication that contribute to cohesive team efforts.
• Active-listening skills.
• Ability to establish and maintain positive interpersonal relations.

Others:

• Experience in working in a multi-cultural, multi-lingual, global team.
• Experience in working in / with an NGO or Non-Profit Organizations is a plus.
• Out of the box thinking towards problem solving.
• Commitment to FSC’s mission and values.
• Demonstrated cultural awareness and sensitivity to the diversity of values, views, and approaches to issues relevant to FSC by stakeholders around the world.
• Basic understanding of the scope of FSC’s programs and activities.

WHY US?

• Be part of a globally recognized organization at the forefront of sustainable forestry and contribute to the mission to help protect the world’s forests.
• Play an active role in the FSC global community of 400+ forest stewards who come together in-person at least once a year.
• Benefit from cross-cultural collaboration and networking opportunities by working in a dynamic, inclusive, and diverse international culture with over 60 nationalities represented under one roof.
• Enjoy comprehensive benefits, including relocation assistance if needed, and investment in training and development opportunities (e.g., LinkedIn Learning, Learning Lunches and more) to advance your career.
• Explore the vibrant federal city of Bonn, home to Beethoven, Haribo, and the beautiful Rhein River promenade including many urban parks and close access to nature. As Germany’s UN City and second capital, Bonn is an international city with a rich cultural heritage, recently celebrating its 2000th anniversary. Learn more about the city or take a virtual stroll.
• Embrace work-life balance: beyond Bonn’s borders, unlock Europe’s wonders with 30 working days of vacation at your disposal. Whether it’s skiing in the Swiss Alps or basking in the sun on Mediterranean shores, your European adventures await.

Ready to make a difference? Join FSC and help shape a sustainable future. Apply now with your resume and cover letter, highlighting your achievements and how you can contribute to FSC’s mission.

THE FINE PRINT

Location: Bonn, Germany.
Working Hours: Full time – 40 hours per week. (Part-time of 75% or more could be considered).
Duration of Employment: Temporary contract – 2 years (extension possible, subject to satisfactory performance).
Starting Date: As soon as possible.
Travel: Sporadic travel is required.