Campus Support Officer – Days

Job title:

Campus Support Officer – Days

Company:

University of the West of England

Job description

These posts are required to provide support to the Security team to ensure delivery of an efficient, reliable, user-friendly security service to both internal and external customers of the University.These posts are permanent appointments working 12 hour day shifts which are 7am to 7pm on a 4 on, 4 off shift pattern. Due to the shift patterns and the need to ensure 24/7 cover at each campus and outer sites, it is not possible for this post to be a job share opportunity.

• C10 basic salary: £23,144
• Contractual overtime: £2,949
• Weekend working allowance: £3,754
• Plus 2 hours TOIL per week

There is an expectation that the successful candidate will support UWE Open Days and Welcome Week etc.The salary and allowances shown above are for 40 hours per week however the post is an average of 42 hours per week, therefore this post attracts 2 hours time off in lieu (TOIL) per week which is pre-programmed into the rota.UWE Bristol operates across 3 main campuses, Frenchay, Glenside and City Camus and you will be expected to work at any of these sites.The role includes the following duties:

• To provide friendly, courteous, efficient and effective front-line assistance to students, staff and visitors, upholding high standards of customer service and being an ambassador for the University.
• To respond appropriately / provide rapid response on foot or by vehicle to University security and emergency situations, including first aid response, and calls requesting assistance of the Emergency Services.
• Deal with potentially challenging or distressing situations and make appropriate decisions in line with University policies and procedures. Be impartial, objective and professional at all times and remain polite and courteous.
• To assist with the implementation of all University emergency procedures and liaison with the emergency services, including carrying out searches of University premises, vehicles, staff or students as dictated by operational circumstances.
• To deal with intruders/unauthorised persons/disorders, where necessary escorting them from University premises and escalating in line with documented procedures
• Respond to and operate University security technology, e.g. CCTV, access control, intruder detection, panic alarms etc.
• Carry out Control Room duties in a professional manner and in line with relevant codes of practice.
• To play an active role in special events within the University such as Open Days, official visits, award ceremonies and conferences as directed.

The successful candidate must have: a good standard of general education, or can demonstrate experience of security in a similar relevant role in a large organisation and be First Aid at Work trained or willing to be trained.The successful candidate must have experience of working in a customer focused environment; have the ability to respond calmly, proportionately and professionally to serious incidents; and to be able to effectively handle conflict.The postholder will be required: to be flexible to adjust shifts with reasonable notice to attend training etc.; be DBS checked; be able to work for sustained periods of effort in all weathers; and hold a current full driving licence and required to drive University vehicles.

Where is this role based?This post is based at our lively campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed, however you may be expected to travel to other campus’.We are one of the largest providers of Higher Education in the South West with 36,000 students and 4,200 staff from right across the globe. Based in , one of the UK’s most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.We offer a wide range of including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.Add your individuality to oursUWE Bristol recognises the power of a .We are proud to be part of a vibrant, multicultural city that celebrates diversity, we’re always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing community and find yourself in a stimulating and supportive environment where you’ll thrive.We particularly encourage applications from Black, Asian or racially minoritised and female candidates as we are currently under-represented in this area of the organisation, however all appointments are made strictly on individual merit.As a employer, we welcome applications from those who identify as having a disability.If you have any queries or would like an informal discussion please contact Acting Head of Security This post requires enhanced DBS clearance.We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. As we are unable to sponsor anyone requiring a visa for this role candidates must therefore be able to provide their own right to work in the UK.Should you be shortlisted you will be asked to provide your right to work documents at your interview. Please refer to the which provides details of which documents are acceptable.Please note that UWE does not cover any visa or health surcharge costs.Advice to applicantsWe’d love to hear from you – if you are excited about joining us at UWE please complete our application form as soon as possible.Tell us about how your skills and experience relate to the requirements of this role by describing how you meet each of the essential and desirable criteria listed in the Person Specification section of the Job Description, and include specific examples wherever possible.Once we have completed shortlisting we will let you know the outcome of your application by email, so please check your inbox for updates.

Expected salary

£29848 – 32417 per year

Location

Frenchay, Gloucestershire

Job date

Wed, 12 Jun 2024 06:17:10 GMT

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