Campus – Internship Programme – Payback: Marketing Operations – 2025 (Rome)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express, global leader in payment services, is looking for a university or master student to support the Marketing Operations team in PAYBACK, the leading multi-loyalty program and multichannel marketing platform, belonging to the American Express Group.

What you will need to succeed:

• You are a student or new graduate in Economics, Digital Marketing, Engineering
• Fluent in Italian, English, both written and oral
• Good knowledge of Office tools (Excel and PPT)
• Excellent communication skills
• Strong motivation with good interpersonal skills and teamwork attitude
• Attention to details and strong analytical skills
• Curiosity and time management

The intern will be involved in the following activities:

• Supporting analysis and reporting activities related to all Operations dimensions, including Voice of the Customer results and fraud management
• Supporting in Complaints Analysis, Reporting and Tracking activity
• Updating training material and process flows documentation
• Supporting Operations team in Campaign Management activities with focus on website and app advertising testing and go live
• Performing quality assurance and testing for Direct E-mail Marketing (DEM)
• Overseeing invoice management and cost allocation for external vendors

The intern will be able to understand and learn how to work in a dynamic working environment, collaborating closely with different teams, while deepening marketing contents, such as campaign set up, campaign automation, AD server performance enhancement, and Customer Service Quality performance.

More Information:

Type of internship: This internship is dedicated to students or new graduates

Starting date: Monday 10 November 2025

Length: 6 months

Location: Rome

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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