Business Support Service

Job title:

Business Support Service

Company:

Alfa Laval

Job description

Business Support ServiceAt Alfa Laval Nijmegen B.V. we develop, sell, and produce equipment for the maritime industry, to help them combat harmful emissions with our Exhaust Gas Cleaning portfolio. We also provide essential safety equipment with our Inert Gas Systems, which we have been supplying for over 50 years. Alfa Laval is a market leading brand with a strong customer base consisting of shipowners and yards.About the jobThis role will provide support for the Service Unit business and its processes and help to drive business transformation and improvements.

• Actively collecting and processing business/market information to improve Service for all 3 product groups.
• Setting up and maintaining a market intelligence system, which provides insight into service approach per region, motives for customers, local competition (SWOT) and pricing.
• Responsible for exchanging information and knowledge between Service Sales, Order Execution and Service Engineers regarding customers and performance.
• Collaboration with Sales Service Managers and local Service offices worldwide.
• Setting up a partnership plan for our existing key customers.
• Create reports, presentations and statistics that support business management on the decision process.
• Based on the reports highlight special attention point for the business manager to take in consideration in the decision process.
• Support to management during meetings (including making presentations, preparing minutes and following up actions).
• Analyzing department performance and suggesting improvements for work processes and service.
• Participate in internal strategic projects.
• Conducting customer satisfaction surveys.

Who you areCustomer centricity is in your DNA. You’re good at driving strategy for building and maintaining business relationships, both with our colleagues as well as our customers. You go the extra mile to accelerate their success.

• Bachelors or Master’s in Business Administration or Engineering with commercial experience.
• Minimum 3 years of experience in a similar function within a technical environment.
• Must have a strong personality, be confident and dare to be critical.

What we offerAs Business Support Service, you will become part of a diverse team of commercial and technical colleagues. You help our customers to reduce harmful emissions and work towards a better planet.The job benefits include:

• a fulltime position.
• 24 vacation days as well as 13 ADV days for a fulltime position.
• A performance bonus of up to 10% of your annual salary.
• A company fitness plan where you can get a discount in over 3000 sporting venues in the Netherlands.
• Flexible working hours, as well as the possibility to work from home.

Do you want to be a part of Alfa Laval Nijmegen?Are you curious? Use the button below to apply directly – in Dutch or English.Not ready to apply yet? Please contact me for more information or other career opportunities at Alfa Laval Nijmegen.Rachid L’Bouny[email protected]+31(0)645256520

Expected salary

Location

Nijmegen, Gelderland

Job date

Wed, 04 Sep 2024 00:27:41 GMT

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