Business Product Manager – Transaction Management/Exceptions and investigations

Job title:

Business Product Manager – Transaction Management/Exceptions and investigations

Company:

SWIFT

Job description

About the Role Are you knowledgeable about the cross-border payments industry? Do you understand correspondent banking and its related payment processes and operations? Are you passionate about the future of payments and its ongoing evolution towards an instant and frictionless experience?Join the Case Management squad! We are looking for one talented individual to join a team of experts to help shaping improved Payments Exception Processes for Financial institutions. This includes the introduction of ISO 20022 standards and the extension of the Swift’s Case Management solution to introduce smart routing and orchestration for Swift and non-Swift flows.The Transaction Management tribe is responsible for delivering the new rails for instant and frictionless cross-border payments. It supports the adoption of richer and structured payment data by the community through the introduction of ISO 20022. The tribe is also responsible for maintaining the existing payment services portfolio and delivering new value across existing and new customer solutions, such as gpi, pre-validation, Case Management and Swift Go.As a Business Product Manager, you will be responsible of working closely with customers, business experts, technical experts and strategy to develop your product/service. You will manage the business end – defining the value proposition, writing business cases, developing go-to-market strategies, and leading the marketing of your product. Together with the product owner you’ll be in charge of defining the product’s vision – designing the features, the roadmap and the requirements. Finally, you will analyse the usage of your product to inform product direction and new use cases.As a Business Product Manager you will:Drive the product requirements process while working collaboratively with key stakeholders to prioritize and validate technology, features, product direction and strategyWork in close relationship with the customers to shape the product’s vision thanks to your excellent knowledge of the market and the products you manageDrive market community readiness looking at all relevant customer touch points (technology, change management, usage)Keep abreast of trends in the industry and share information with other divisions/departments

Participate in manage product launch projects by assisting in the coordination of all aspects of the marketing plan (product/ pricing offer, promotion, distribution strategy, development of user documentation, training of sales force and customers.Experience & Education required:University degree or equivalentAt least 10 years experience in a financial operations, product or service development/project planning/management roleSoft SkillsAdaptability and responsiveness to changeStrong communication skills (both written and oral)Team player, willing to work in multicultural environmentAbility to influence, work effectively across all levels and transversally; challenger, curious and a positive mindsetCapacity to innovate, think out of the box and connect the dots: challenge the status quo, and think out of the box for alternative/most efficient solutionsCustomer oriented: making customers and their needs a primary focusAgile experience is an assetTake accountability for delivering resultsWhat we offerWe promote a very strong team spirit and help you perform at your bestWe help you make the difference, take initiative and work in full autonomy hereby putting you in control of your careerWe support an open dialogue and give you the freedom to be yourself.About usSwift is a member-owned cooperative that provides the communication platform, products and services to connect more than 10,000 banking organizations, securities institutions and corporate customers in 200 countries.Driven by unprecedented regulatory pressure, increased customer expectations and fierce competition, the financial services landscape is transforming rapidly and Swift just renewed its ambition to deliver instant and frictionless transactions. Delivering on the strategy implies an increased focus on data and data capabilities as it requires an easier access to more and better data in a secure way. It also requires more advanced analytics to improve the customer experience, remove obstacles on the customer journey, and evolve from retrospective reporting to real-time, behaviour-driven engagement.About the Product groupBy joining the Product Group you will create and deliver customer-centric products in an Agile way, build an ecosystem around the Swift platform, and innovate with clients, as part of an Agile tribe or team.What we offerWe give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, sexual orientation, or veteran/military status.

Expected salary

Location

Bruxelles

Job date

Wed, 11 Sep 2024 04:32:37 GMT

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