Business Process Support Specialist

Job title:

Business Process Support Specialist

Company:

Abbott

Job description

JOB DESCRIPTION:We are looking for Business Process Support Specialist to ensure maintenance and continuous improvement of the business systems and processes aligned with divisional business requirements and corporate ERP strategies.Another purpose of this job is management and maintenance of the master data. You will support and improve globally standardized Customer Service and European Distribution Center related Supply Chain processes.JOB RESPONSIBILITIESData maintenance and analysis:

• Master Data – Timely and accurate set up and in coordination with all relevant stakeholders (Operations, Quality, Planning, Customer Service, …):

• Material Master maintenance including Windchill approvals, …
• Monitor SAP and MES (Manufacturing Execution System) set up and take corrective and preventive actions based on monitoring activities
• Coordinate activities related to ad hoc requests (globally)
• Create and maintain PPR (Product Partner Range) records ensuring approved shipments to end-customers
• Report on pre-defined KPIs. Identify appropriate actions when required and follow up on execution.

Service function related to business processes and systems:

• Daily handling and coordination of requests and inquiries from EDC and EMEA/APAC Customer Service teams (including investigation, testing and feedback to initiator), ensuring order to billing completion:

• Ensure timely shipment and invoicing by fixing system errors
• Timely completion of all inquiries (work on older & new mails)
• Keep size of mailbox under control (remove doubles/non-BPI related mails, engage BPI specialists as needed and follow up on completion, …)
• Maintain interaction with IT and internal support teams
• Approval of Security Requests
• Guarantee month-end support to Customer Service and Supply Chain Operations
• Incorporate support of new processes as a result from completed projects
• Identify opportunities to make end-users self-reliant

Training:

• Develop and maintain SAP & process training material for local and central use
• Organize process and SAP training for (new) employees as well as refresher training

Business and System Analysis:

• Assist other departments in aligning business processes with SAP, MES, and other system functionality
• Implement smaller sized projects and perform process mappings
• Compile IT requirements and business cases
• Execution of test scripts related to fixes and enhancements

Internal organization:

• Ensure consistent service is provided to users by keeping all team members up to date on ongoing activities, maintaining the internal knowledge database and establishing training within the department
• Provide input to BPI team meetings
• Maintain, report, and follow up on internal identified KPIs for the BPI department

KEY REQUIRENMENTS:School or University qualifications

• Bachelor or Master’s in Administration or equal by experience
• Experience in an international environment is an asset

Knowledge and skills

• Solid knowledge of ERP systems is an asset
• Fluent in English. Another language is an asset.
• Excellent communication and training skills
• Experience with common desktop applications (Microsoft office tools)
• Skilled at learning and applying new information quickly

Natural abilities (team player, stress resistant, discretion, good communicator, etc.)

• Customer and quality oriented
• Strong team player with supportive and positive attitude
• Ability to work under pressure and to tight deadlines
• Ability to analyze and improve business processes

We are looking forward to receiving your CVThe base pay for this position is N/AIn specific locations, the pay range may vary from the range posted.JOB FAMILY: Customer ServiceDIVISION: CRM Cardiac Rhythm ManagementLOCATION: Belgium : Bedrijvenzone Machelen – Cargo 831ADDITIONAL LOCATIONS:WORK SHIFT: StandardTRAVEL: Yes, 10 % of the TimeMEDICAL SURVEILLANCE: Not ApplicableSIGNIFICANT WORK ACTIVITIES: Keyboard use (greater or equal to 50% of the workday)

Expected salary

Location

Flandre

Job date

Fri, 17 Jan 2025 02:03:30 GMT

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