Business Process Support Specialist

Job title:

Business Process Support Specialist

Company:

Abbott

Job description

JOB DESCRIPTION:About AbbottAt Abbott, we’re committed to helping people live their best possible life through the power of health. For more than 125 years, we’ve brought new products and technologies to the world — in nutrition, diagnostics, medical devices and branded generic pharmaceuticals — that create more possibilities for more people at all stages of life. Today, 110,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.Job DescriptionDefine, implement and support globally standardized Customer Service and European Distribution Center related Supply Chain processes through Project management, Change management and Lean thinkingSupport the future growth of the organization by facilitating fast cross-functional change opportunities through increased process efficiency, quality, and transparencyEnsure maintenance and continuous improvement of the business systems, aligned with corporate ERP strategiesRole and ResponsibilitiesData maintenance and analysis:

• Master Data – Timely and accurate set up and in coordination with all relevant stakeholders (Operations, Quality, Planning, Customer Service, …):

• Material Master maintenance including Windchill approvals, …
• Monitor SAP and MES (Manufacturing Execution System) set up and take corrective and preventive actions based on monitoring activities
• Coordinate activities related to ad hoc requests (globally)
• Create and maintain PPR (Product Partner Range) records ensuring approved shipments to end-customers
• Report on pre-defined KPIs. Identify appropriate actions when required and follow up on execution.

Service function related to business processes and systems:

• Daily handling and coordination of requests and inquiries from EDC and EMEA/APAC Customer Service teams (including investigation, testing and feedback to initiator), ensuring order to billing completion:

• Ensure timely shipment and invoicing by fixing system errors
• Timely completion of all inquiries (work on older & new mails)
• Keep size of mailbox under control (remove doubles/non-BPI related mails, engage BPI specialists as needed and follow up on completion, …)
• Maintain interaction with IT and internal support teams
• Approval of Security Requests
• Guarantee month-end support to Customer Service and Supply Chain Operations
• Incorporate support of new processes as a result from completed projects
• Identify opportunities to make end-users self-reliant

Training:

• Develop and maintain SAP & process training material for local and central use
• Organize process and SAP training for (new) employees as well as refresher training

Business and System Analysis:

• Assist other departments in aligning business processes with SAP, MES, and other system functionality
• Implement smaller sized projects and perform process mappings
• Compile IT requirements and business cases
• Execution of test scripts related to fixes and enhancements

Internal organization:

• Ensure consistent service is provided to users by keeping all team members up to date on ongoing activities, maintaining the internal knowledge database and establishing training within the department
• Provide input to BPI team meetings
• Maintain, report, and follow up on internal identified KPIs for the BPI department

Implementation of new or changed business processes:

• Ensure a smooth implementation of the project deliverables into the business through change management and follow up on adoption success rate through identified reporting/KPI
• Develop and maintain training material for local and central use
• Organize process and SAP training for end-users within supported departments

Service function related to business processes and systems:

• Independent handling and coordination of requests and inquiries from supported departments (including investigation, testing and feedback to initiator), ensuring timely order to billing completion
• Periodical country visits to Abbott affiliates assisting in training, process analysis and business process improvements
• Maintain interaction with L2 and L3 SAP support teams

• Guarantee month-end support to Customer Service
• Incorporate support of new processes as a result from completed projects

Data maintenance and analysis:

• Master Data – Timely and accurate set up and in coordination with all relevant stakeholders (e.g., Material Master, Product Partner Range, …)
• Monitor the ERP, BPI supported Automation tools and MES, guaranteeing data integrity of the system database. Take corrective and preventive action based on monitoring activity and pre-defined KPIs
• Prepare and validate product traceability lists

Internal organization:

• Ensure consistent service is provided to users by keeping all team members up to date on ongoing activities and establishing training within the department
• Onboarding of new colleague within the department
• Team representation in cross-functional meetings

Education & Experience

• School or University qualifications
• Bachelor or Master’s in Administration or equal by experience
• Experience in an international environment is an asset
• Natural abilities (team player, stress resistant, discretion, good communicator, etc.)
• Customer and quality oriented Strong team player with supportive and positive attitude Ability to work under pressure and to tight deadlines Ability to analyze and improve business processes
• Solid knowledge of ERP systems is an asset Fluent in English. Another language is an asset. Excellent communication and training skills Experience with common desktop applications (Microsoft office tools) Skilled at learning and applying new information quickly

The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted.JOB FAMILY: Customer ServiceDIVISION: CRM Cardiac Rhythm ManagementLOCATION: Belgium : Bedrijvenzone Machelen – Cargo 831ADDITIONAL LOCATIONS:WORK SHIFT: StandardTRAVEL: NoMEDICAL SURVEILLANCE: NoSIGNIFICANT WORK ACTIVITIES: Not Applicable

Expected salary

Location

Flandre

Job date

Wed, 21 Aug 2024 01:10:19 GMT

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