Business Analyst – SalesForce

Job title:

Business Analyst – SalesForce

Company:

Experis

Job description

• Location: Evere
• Remote: Remote
• Type: Perm
• Job #24725

1. Mission/Purpose:

• Define business requirements, oversee development, and provide ongoing support for applications that assist SmartSN (corporate and consultant) in an agile and efficient environment.
• Enhance application capabilities and improve the effectiveness of the SSN organization by implementing “New Ways of Working” in alignment with the SSN department strategy to create a digital and open working environment.
• Facilitate collaboration between the IT partner and Smart Services.

2. Key Responsibilities:Application Administration:

• Continuously improve (customize and develop) the applications.
• Ensure database quality by maintaining the completeness and correctness of data.
• Customize and enhance reports and dashboards as requested by users.
• Analyze problems, define corrective actions, and coordinate with the IT Partner as the Single Point of Contact (SPOC).
• Develop internal solutions using tools such as Salesforce and Showpad.
• Manage user accounts.

Internal Training & Communication:

• Create and maintain training materials.
• Communicate upcoming application releases and enhancements.
• Support the onboarding process for new users.
• Ensure users adopt the applications.

Application Expertise:

• Understand business needs, gather requirements, and draft functional specifications for the IT partner, collaborating with the CRM manager and other departments.
• Coordinate and oversee application developments, managing IT cases.
• Support the CRM Manager by providing business analysis and aiding in project planning, risk and issue management, dependency resolution, and stakeholder engagement.

Managing Partners:

• Collaborate with outsourced application implementation partners such as Sparklink, Salesforce.com, Showpad, Connective, PDF Butler, and Amazon, contributing to solution design.
• Make decisions regarding timelines and development content.
• Ensure configuration, issue resolution, and quality assurance.

3. Specific Expertise:

• Salesforce
• MLM business processes (selling, fulfillment, project/service management)
• Technical knowledge of applications, reporting tools, and databases
• IT configuration

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Expected salary

Location

Evere, Bruxelles

Job date

Sat, 20 Jul 2024 22:45:08 GMT

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