Business Analyst and PMO, Customer Experience

Job title:

Business Analyst and PMO, Customer Experience

Company:

London Stock Exchange Group

Job description

ROLE PROFILE:Business Analyst and PMO is responsible for developing operating standards, process documentation as well as ensuring smooth functioning of the Customer Experience team in the Markets FX business. Working both with stakeholders in Product, Sales as well as frontline staff, this function is instrumental for critical transformational project delivery, including FXall in Workspace.WHAT YOU’LL BE DOING:Work with End-to-End Customer Experience Design Manager to document business processes and workflows.Create and maintain quick reference guide documentation for business process and dataMaintain Customer Experience related sharepoint page, create and maintain documentation templates.Create presentations, process training materials and briefing decks for regular and ad hoc stakeholder meetings.Organize Customer Experience and process related meetings, manage the Customer Experience team event calendar including managing the agenda, minute taking and content collation.Manage and maintain Customer Experience documentation storage.WHAT YOU BRING:5+ years’ experience of working in the PMO and/ or business process analysis field.Proven track record of creating manuals, training and/ or training documentation.Experience in organizing and facilitating large-scale meetings including diverse audiences such as Sales, Operational, Product and Technical teams.Excellent communication and written skillsFamiliar with BPMN process design and documentation standardExposure to process documentation tooling, i.e. Visio, Business Optix, BlueworksDocumentation and training material design skillsExcellent PMO skills, including organizational, prioritization and framework building experience.Ability to work with stakeholders at all levels of seniority.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Expected salary

Location

Gdynia, pomorskie

Job date

Sat, 21 Dec 2024 23:25:24 GMT

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