Business Analyst

Why join us?

Knoll uses modern design to connect people to their work, their lives, their world. Since 1938, we have been recognized internationally for creating workplace and residential furnishings that inspire, evolve, and endure.

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Knoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Knoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job Description

Job title – Business Analyst

Department – Information Technology

Reports to – Sr. Business Analyst

Location – Foligno (PG) Italy

Job summary

• Be the first point of contact for SMEs and ERP user, for application issues.
• Build / maintain relationships with SMEs and have a network of contacts to help understand different functions and processes within the business
• Take in charge incidents, and ensure all issues are dealt with within SLA’s and assigned to developers when necessary.
• Collaborate in business-as-usual change management process.
• Provide support and advice to users in creating test plans and performing first pass / stage testing as appropriate.
• Report changes requests
• Work with software supplier and users when required to ensure software meets business needs in terms of functionality and appearance.
• Work with other team members provide business process improvements consistent with departmental standards.
• Provide support and advice to end users to provide for maximum personal productivity.
• Support BA as required on software projects through each step of the Software Development Life Cycle.
• To work within the requirements of the Company’s Health and safety, Quality and Environmental management systems

Specific responsibilities

• Supports SME and users as first point of contact for related applications and processes.
• Works with consultants, internal development team and the business to define and test the new functional implementations and maintenance tasks on time and on budget.
• Supports Business Analysts in constructing workflow charts and diagrams; studying system capabilities; writing specifications.
• Supports Business Analysts for Change Management to ensure change requests are defined accurately and with enough detail for our development team to progress.
• Proposes enhancements and bug fixing.
• Writes internal procedure and FAQ
• Define test plans and perform first pass / stage suite testing.
• Provides references for users by writing and maintaining user documentation.

Company requirements

Health & Safety; ensure that safe working practices are followed. Attend safety briefings, as requested. Take responsibility for your own and your co-workers’ safety in accordance with The Health & Safety at Work Act 1974, and The Management of Health and Safety at Work Regulation 1999

Compliance; ensure compliance with business systems, processes, certification schemes, regulations and legislation relevant to the scope of your role. Support internal quality controls and audits to demonstrate compliance.

Job holder requirements

Knowledge of:

Infor Cloud Suite Industry (Syteline 10) ERP, Jira, Software Documentation, Software Development Process, Change Management.

Personal skills:

Relationship Building and Networking, Analysing Information, Teamwork, Verbal and Written Communication, Plan Development, Software Testing.

Ability to manage multiple tasks from beginning to completion.

Good written and verbal communication skills are crucial for working with all stakeholders

Ability to understand the team’s challenges

Company values

Purpose – energy and drive

Beliefs – integrity and trust

Design – problem solving

Connections – relationships

Growth – continuous improvement

Performance – achieve standards

Signed

______________________________________ Date _______________________

Post holder

______________________________________ Date _______________________

Manager

Updated by:

Dino Pradelli – 1/10/2025

Revision number:

1.0

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Knoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.

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