Business Analist

Job title:

Business Analist

Company:

Rabobank

Job description

Job Title Business AnalistJob DescriptionBusiness Analyst CRMImagine that you contribute to a CRM system that is used by 10,000 active employees on daily basis and that supports millions of customers in using their digital banking. That you work in a dynamic environment where several DevOps teams make daily efforts to improve and optimize the core CRM system of Rabobank. This allows Rabobank employees to serve our customers in the best and most efficient way, enabling digital banking worldwide.As a business analyst within the Digital Customer Interactions tribe, you are responsible for the analysis of complex issues that require cross-team and cross-system solutions. You identify, model, assess and document the functional and non-functional design of the business requirements. You create overview and understand the big picture that needs to be resolved. You are decisive, know how to involve stakeholders at the right moment and you come up with clear advice and solutions that are aligned with both business and architecture.Your contribution

• Advise on and design functional solutions for our CRM system with impact on external systems;
• Translate business requirements into small chunks of work, called product backlog items;
• Together with the CRM feature team you work in sprints to support on PBI implementation;
• Conduct business impact analyses on themes and epics;
• Manage and maintain relations with stakeholders;
• challenge your peers on proposed solutions and decisions;
• coach other business analysts in the area in further developing their skills
• Be a conversation partner for the area triangle (Architect/area lead/tech lead);
• Closely work together with a product owner on planning the quarter.

Your profileExperience

• HBO/WO level, preferably in Business Administration or Computer Science.
• At least 5 years of experience in business analysis with preferable focus on Customer Relationship Management (CRM).
• At least 2 years of experience in implementing complex systems in large corporate environments in a business analyst role.
• Experience with the Agile way of working.
• Analytic skills on big data;
• Experience with Siebel, Pega Case Management and SQL DB2 gives you bonus points.

Competencies

• Analytical
• Collaborative
• Result driven
• Good negotiation skills
• Excellent verbal and written communication (Dutch and English)
• Organising and monitoring
• Pro-active
• Creative presentation skills

Working togetherWe see collaboration as the best way to deliver strong results. We use Scrum as an agile way of working in our Tribe. Our Squads join forces to support the bank-wide organisation with CRM solutions. We bring together talented people to get things done, innovate and provide the best possible customer experience. We also have a strong focus on T-shape profiles.Growing a better world togetherYou’ll already be aware that Rabobank is a financial services provider for 9.5 million customers in 40 countries. But did you know that we aim to contribute to real change with our ‘Growing a better world together’ mission? We do so in countless ways, such as:

• Together with the world Wildlife Fund, we’re helping to create a harmonious balance between nature and the agricultural sector in Brazil.
• We make sizeable annual investments in the voluntary sector in the Netherlands. This allows us to support about 1,250 sport and cultural organisations that are a second home to many people.

Your reward
Do you want to become the ideal version of yourself? We would love to help you achieve this by focusing firmly on your growth, development, and investing in an environment where you keep learning every day. We give you the space to innovate and initiate. In this way, we offer you numerous opportunities to grow and help you exceed your expectations, to do the right thing exceptionally well, and to therefore grow as a professional. In addition, with us (on the basis of a 36 hour working week), you can also expect:

• up to €6.130,64 gross per month (scale 9) or up to € 7.307,58 gross per month (scale10)
• a thirteenth month and holiday pay.
• an Employee Benefit Budget (11 % of your monthly salary). You decide how to spend this budget. This may include purchasing extra leave days, making extra pension contributions or even receiving extra cash on a monthly basis.
• a personal budget that you can spend on activities related to your personal development and career.
• 100 % reimbursement of commuting costs if you travel by public transport! Do you still prefer to travel by car or motorbike? Then choose a commuting allowance.
• a pension scheme, to which your contribution is only 5%.

You and the job application processReply to the vacancy for Business Analyst CRM at Rabobank before July 30th

• Any questions about the job content? Contact: Sjoerd Bison, Tech Lead CRM Core & Client Data Quality via [email protected] or +31 6 10 389 661
• Any questions about working at Rabobank and the process? Raphaël Drenthel, IT Recruiter via [email protected]
• We will hold the interviews through a video call. We have reserved the [fill out date day/month, preferably 2 options] for the interviews. [Plan several time blocks for the interviews with your hiring manager, depending on recruitment feasibility decide whether it is appropriate to add this in the vacancy text]
• You can find answers to the most frequently asked questions on

. * A security check is part of the process.
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Expected salary

Location

Utrecht

Job date

Tue, 09 Jul 2024 22:35:34 GMT

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