Brand Expert

At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Role and Team

Are you enthusiastic about authentic products and strongly oppose counterfeits? Are you seeking a company that develops passion, bravery, and innovation, where you can supply to shaping the future of worldwide commerce? Are you eager to influence how millions of individuals purchase, sell, connect, and interact globally? Become part of eBay’s passionate community dedicated to crafting an inclusive environment.

As a Brand Expert on the Operations Team, you will be responsible for handling the Consumer Help Desk to ensure maximum satisfaction with the Certilogo Service. Your role will also involve supporting the Account Management and Tech Team, by providing expert opinions, as well as taking proactive steps to improve the Help Desk workflow. This position reports directly to the Operations Service Manager.

This role is ideal for someone with a keen interest in brand protection and consumer satisfaction, who thrives in a fast-paced environment and enjoys tackling challenges head-on. If you value attention to detail and authenticity, apply for this opportunity to contribute to our team’s success.

What You Will Accomplish

• Provide support to consumers via Certilogo’s Help Desk interface and email communication.
• Collaborate with brand stakeholders and Account Management to support client investigations and enforcement actions.
• Offer proactive suggestions for workflow improvements to enhance response times and automate processes.
• Handle daily email inquiries regarding product authentication issues, providing comprehensive assistance.
• Analyze user information, actions, and responses during the authentication process using the Certilogo backend.
• Compare user-submitted photos of the product and authenticating elements with physical or digital samples in the Certilogo archive.
• Build comprehensive responses using available templates on the backend.

What we are looking for

• Outstanding ability to spot differences between images quickly and accurately.
• Demonstrated ability in online brand protection, resell platform (moderation team for classifieds), or authentication for Designer Goods Resale companies.
• Fluent in written and spoken English.
• Strong ability to relate positively and productively with clients and consumers.
• Outstanding organizational skills with a strong orientation toward action.
• High level of accuracy, precision, speed, and reliability.
• Resourcefulness and autonomy in problem-solving.
• Team-oriented approach with consideration for commercial and business orientation.
• Resilience and ability to handle stressful situations effectively.
• Passionate about providing excellent service with a positive and hard-working approach.

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