BANQUETING & EVENTS OPERATIONS SPECIALIST (F/M/X)

Company Description

About Orient Express

Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at www.orient-express.com.

About Orient Express La Minerva

Considered as the beloved capital of the Orient Express legend, Rome is the first Orient Express hotel, La Minerva, in 2025. Orient Express has entrusted the interior architecture and artistic direction of the hotel Hugo Toro. The former Palazzo Fonseca is a sumptuous 17th-century palace with a huge, majestic façade. A place of memory still adorned with its Roman columns, sculptures by Rinaldo Rinaldi, a disciple of Canova, and the fascinating goddess Minerva. At the end of 2024, a new décor and interior inspired by the Roman domus and the riches of the “Eternal City” will be revealed with a new touch of contemporary elegance.

Job Description

Position Overview

Our Events & Banqueting Coordinator is an essential member of the Events & Banqueting team, dedicated to creating exceptional experiences for every guest. The Events & Banqueting Coordinator supports the Events Manager and the Banquet Manager in preparing and maintaining elegant, functional, and welcoming event spaces that reflect the hotel’s standards of excellence.

The role requires precision, teamwork, and a strong commitment to delivering seamless event execution—from intimate gatherings to large-scale galas—always upholding the highest standards of luxury service, cleanliness, and safety.

Key Responsibilities

• Ensure the timely and accurate set-up and breakdown of banquet rooms, meeting spaces, and function areas according to event orders and hotel standards.
• Prepare and arrange furniture, linens, decorations, and equipment in accordance with event requirements and layout diagrams.
• Store, manage, and install the AV equipment in meeting rooms, providing technical support at the start of meetings and during sessions when needed.
• Inspect and maintain the cleanliness and condition of all function rooms, storage areas, and equipment, ensuring a pristine and organized environment at all times.
• Collaborate closely with the Events Manager and Banquet Manager to confirm that all setups align with guest specifications and event timelines.
• Respond promptly to management requests during events, providing professional, courteous, and efficient assistance at all times.
• Maintain effective communication with kitchen, service, and audiovisual teams to guarantee flawless coordination before and during events.
• Monitor and report any maintenance needs or safety hazards immediately, taking action to prevent incidents.
• Handle equipment with care, ensuring that all banquet materials—tables, chairs, linens, and décor—are properly stored and maintained.
• Support post-event breakdown and resetting, ensuring rooms are returned to standard condition promptly and efficiently.
• Comply with all hotel safety, security, and hygiene procedures, including HACCP and local health regulations.
• Uphold the highest standards of personal grooming, uniform presentation, and professional conduct at all times.
• Attend all meetings and training sessions as required by the Events Management team.
• Continuously seek to enhance skills and knowledge in banquet operations, hospitality standards, and guest service excellence.

Qualifications

• Basic knowledge of IT functions for video conference (microphones, tv screens, applications and networks).
• Knowledge of Food & Beverage department is a strong nice to have.
• Good command of English and Italian (additional languages are a plus).
• Consistent adherence to hotel grooming standards and professional presentation.
• Legal right to work in Italy.
• Strong attention to detail, organization, and time management skills.
• Proactive and service-oriented mindset.
• Ability to work efficiently under pressure and adapt to changing priorities.
• Team player with excellent communication and collaboration skills before and during the events.
• Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays.

Additional Information

• A competitive salary package
• ALL – Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
• Learning & development: Opportunity to develop your talent and grow within your property and across the world!
• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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