Banking – Fraud Agent

Job Title:

Banking – Fraud Agent

Job Description

We’re looking for passionate, caring & experienced people to join our customer service team in our Team. We are offering a fantastic opportunity to work on behalf of one of the UK’s biggest banking organisations.

• Rotational Shift pattern. You will work 40 hrs per week between the hours of 7am-11pm (Mon-Sun)

As a Banking Fraud Advisor, our customer’s interests are at the heart of everything we do. Our customers are those who find themselves as potential victims of fraudulent activity, which is why our teams play a vital role in listening to our customers’ and conducting thorough investigations to identify if banking transactions are legitimate or potential fraud.

You will handle a variety of calls from customers who are confirmed victims of fraud providing them with updates & supporting them with ongoing investigations. This can be a distressing time for anyone, and it will be your role to take ownership of the call, assessing your customers’ needs & provide the best possible solution along with reassurance the matter is being addressed.

Benefits of being a Banking Fraud Advisor:

• Fully paid for classroom training

• Discounted onsite parking

• Fantastic Career Development opportunities and access to our fantastic Concentrix University portal

• Substantial staff discounts on O2 UK, Vodafone UK, AXA Insurance and more!

• 10% discounted membership and £0 joining fee with Pure Gym!

• You will receive fortnightly pay!!

• 28 days paid holiday per year with Buy holiday scheme

What you’ll need…

• A minimum of 6 months’ experience within a Customer Service role

• Previous working experience within the financial sector is desirable, but not essential

• Clear criminal and credit records

• Ability to provide reference within last 3 years of employment

• The ability to deal with vulnerable customers & handle calls with extra care

• Computer literate with the ability to multi task and use multiple systems at any one time

• An ability to work as part of a great team

What are you waiting for?

We are…One Team. One Company. One Concentrix.

Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Location:

UK, Work at Home, GB

Language Requirements:

Time Type:

Full time

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