Back Office Support for Video Gaming Brand (Dutch Speaker)

Location:

Portugal

Salary:

See text

Type:

Permanent

Main Industry:

Search Customer Service & Call Centre Jobs

Advertiser:

Blu Selection

Job ID:

131367713

Posted On:

28 November 2024

Are you ready to start your career in Lisbon, Portugal? Then we have an exciting opportunity as a Back Office Support. Maintain core business operations, handle administrative tasks, and deliver deep analysis on customer data.

Your responsibilities and impact working as a a Back Office Support for Video Gaming Brand will be:

Managing administrative and organizational activities to support the smooth functioning of the core business

Be a first point of contact for resolving escalated customer inquiries, complaints, and technical issues

Dive into escalated cases, gathering relevant information from multiple sources, analyzing data and seeking for the root causes to determine appropriate solutions and communicating with customers via phone, email, chat to understand their concerns, provide updates on the status of their cases and deliver resolutions in a timely and

professional manner

Conduct regular reviews and audits of escalated cases to ensure compliance with company standards, service level agreements and regulatory requirements
Skills, qualifications and interests you need to succeed in this role:

A native level of Dutch and an excellent level of English

Being able to deliver deep analysis on customer data

Working independently and under minimal supervision

Paying great attention to detail and working accurately

Having analytical and problem-solving skills

Being an attentive listener, comfortable and skillful at communicating with people

Being energetic, innovative and working proactively at a fast pace

Excitement about intercultural communication and the expatriate lifestyle

Living in or willing to relocate to Portugal for an international career and life experience

Having a valid Portuguese work permit or a nationality that allows you to work in an EU-country

What’s in it for you?

Type of contract: Unfixed term contract, 30 days probation period

Office-based job

Full-time (40h/week) Monday –Friday: 09:00-19:00 (GMT)

Salary conditions: 16584/year (plus performance bonus) + Loyalty Bonus: 300 euros every 3 months + Performance bonus + Meal vouchers

Health insurance after 6 months

Paid professional training

Fun and engaging company-wide initiatives

For international candidates:
Relocation package with help in accommodation of first months and flight imbursement
Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation

Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

What should you expect from living i Lisbon?

A colorful city view and a rich cultural history

Pros of living in a European capital on a budget

Delicious Portuguese cuisine and famous cafe culture

Friendly people, good vibes and a happy-go-lucky urban life

Warm climate all year and a sunny beach life next to the Atlantic

A large English-speaking local community and international environment
Is this project not the best fit for you? Feel free to check our other opportunities, or send us your CV to be considered for other projects or future opportunities!

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