B2B Customer Experience Specialist EMEA (Temporary position)

Location:

Riga – Latvia

Salary:

Competitive

Type:

Contract

Start Date: 

As Soon As Possible

Contract Period: 

To Be Confirmed

Main Industry:

Search Manufacturing Jobs

Other Industries & Skills: 

Customer Service & Call Centre, Information Technology

Advertiser:

Allnex

Job ID:

131190057

Posted On: 

03 October 2024

Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex-t generations – and that’s exactly what you can do joining us!

Imagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.

Making objects and their surfaces more attractive and longer-lasting means making them more sustainable, and that’s a huge part of what working at allnex is about. No matter which role you step into, you’ll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.

You’ll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who – as part of one of the world’s leading coating resins companies – serve customers in over 100 countries across the globe.

Click here to learn more about how we can make an impact together!
For a sneak peek into life at allnex, don’t miss our Operator Movie!

Position overview

Are you interested in learning more about Customer Service in the world leading industrial coating resins company? We are looking for motivated and self-organized individual with “can do” attitude to join our team. You will take care of customers and their orders, enquires and complaints, as well as you will pursue timely communication, shipment and documentation with our internal stakeholders.  
If you have a high focus on pro-active aproach and you have a strong communication and problem-solving skills, then we are waiting for your application!

Responsibilities
-Customer Support: Handle inquiries, requests, and disputes;
-Data Management: Maintain customer and material data;
-Order Management: Process sales and sample orders in SAP ERP;
-Consignment Management: Oversee consignment stock and invoicing;
-Internal Coordination: Support cross-functional teams and pricing changes;
-Project Participation: Engage in improvement and automation projects;
-Training & Documentation: Assist with onboarding and maintain documentation;
-Skills Development: Refresh and acquire new skills;
-Backup Support: Cover for peers and handle additional tasks.

Required skills and experience
-Bachelor degree in Economics, IT, business administration, logistics, business and other comparable fields;
-Experience in Customer Service/Customer Care or other relevant role for 1 year;
-Very good English language skills;
-Good knowledge of Microsoft Office;
-Logical mind set with a high level of precision and responsibility;
-Proficient use and experience with SAP ERP system.

We offer
-Monthly gross salary 1300 – 1600  EUR, depending on skills and experience;
-Partially working from home option;
-Transportation allowance;
-Health, accident and critical illness insurance;
-Annual bonus program and special recognition awards;
-Excellent working conditions in modern environment;
-An international exposure in a cross-cultural community;
-Training, great opportunities to grow and develop your career nationally and internationally;
-Company’s social events;
-Birthday holiday.

Equal Employment Opportunity
allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.

Find out how you can make an impact!
Check out our careers page for available opportunities. We look forward to hearing from you.

allnex

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