Audiovisual Coordinator in London, United Kingdom

Job Summary

The AV Coordinator collaborates with the customer’s IT team and all other Global Events Operation departments on daily operational tasks. As the first contact point for the incoming event and technical support requests, the AV Coordinator triages tickets, leads discovery calls, and keeps the Global Event Operations Team informed of upcoming events.

Essential Functions:

• Develop a confident understanding of all technical aspects of our internal AV tools and operations

• Become a subject matter expert on continually evolving areas of the customer’s AV team and tools

• Communicate with other teams to plan live events — this includes determining requirements to support them, coordinating calendars in preparation for conferences, and developing budgets

• Assist with pre-production for in-person and virtual live events

• Work with teams across the company to support audio, video conferencing, projection, and other event technological needs

• Intake, triage, and escalate issues encountered during conference room events to find quick solutions, schedule maintenance, and archive issues on shared documents for team visibility

• Coordinate and set meetings with colleagues and coworkers

• Communicate with the Events team to manage team workload and workflow

• Contribute and abide by SOP documents by analyzing our event ticketing system

• Manage gathering and tracking metrics via the ticketing system

• Manage client interactions and expectations in regard to event support needs

• Communicate effectively with clients to identify needs and evaluate alternative technical solutions

• Continually seek opportunities to increase customer satisfaction and deepen client relationships

  Competencies:

• Excellent effective verbal and written communication skills

• Excellent interpersonal skills, including relationship-building and collaboration within a diverse, cross-functional team

• Ability to quickly learn to operate new products and features

• Ability to work a flexible schedule including nights and weekends, as needed

• Self-motivated and self-directed

• Strong interest in technology and AV equipment

  Required Education and Experience:

• 3+ years of customer support experience in a technical environment

• High School Diploma or equivalent

• Experience in an event production environment, and a knowledge of the challenges and problem-solving needs within it

• Working experience with customer service software like Jira, Zendesk, or comparable platforms

• Confident with all components of Microsoft Office suite (Word, Excel, PowerPoint) and all components of Google Docs suite (Docs, Sheets, Slides, Forms)

• Confident with Google Calendar scheduling

• Confident with Mac OS and mobile iOS

• Experience with video-conferencing applications such as Google Hangout and Zoom 

  Preferred Education and Experience:

• Experience working in a start-up environment or tech company

• A production background is a huge plus — this role requires technical troubleshooting without existing documentation

   

   

   

   

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