Audio-Visual Digital Communications Manager

MSF is an international, independent medical humanitarian organization. We are a non-profit, self-governed worldwide movement of more than 63,000 people.

We provide emergency medical assistance during armed conflict, natural disasters, outbreaks of deadly diseases and assist those who are excluded from healthcare. MSF delivers care based on need and when we see injustice, we speak out. We are an organization that remains impartial, knowledgeable, and effective, and this is what makes the difference between life and death.

People are our priority. At Médecins Sans Frontières (MSF)/ Artsen zonder Grenzen, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We encourage diverse applicants including individuals of all gender identities, ages, sexual orientations, nationalities, races, religions, beliefs, social and marital status, people with different abilities and all other diversity characteristics and how they work together.

MSF-Netherlands in Italy coordinates the Search and Rescue operations in the central Mediterranean which provide lifesaving activities and basic assistance operating with the Geo Barents ship.

As of March/April 2025, MSF-Holland is looking for a:

Audio-Visual Digital Communications Manager (100%)

(ROMA office)

Digital contents and social media are essential tools in a mission with such a high media exposure and attention. In the MSF Search and Rescue (SAR) mission, timely and accurate coverage of the operations through real-time communication tools is one of the pillars of the communication strategy. The AV-Digital FCM, in coordination with the FCC and the rest of the communications team, plays a key role to define, implement and update a dedicated digital strategy. In parallel, the AV-Digital FCM leads on and coordinates the production of digital contents, proposing innovative formats and communications initiatives.

Main responsibilities

• Defines and updates the digital strategy in coordination with communication team
• Manages, in coordination with the FCC, MSF Sea social media accounts (X, Bluesky and WhatsApp channel) and support of promotion of MSF content within the Operational Centres and partner sections
• Identifies digital communications opportunities, key cross cutting issues across MSF operations which are relevant to the communication strategy
• Ensures digital security and implementation of existing guidelines
• Assesses social media training needs for key staff, and organizes discussions, training activities and briefings on digital communication tools, potential and risks.
• Advises on choosing digital tools and on public positioning, according to objective, messages, and audience at local and national levels
• Produces, edits, and curates content (text, photos and videos) for MSF SAR Communications packages, in collaboration with the Communications team, in English, as well as in other languages when relevant to target specific audiences in Europe.
• Supports producing international Communications content for MSF social media channels and external media by providing AV contents (B-roll, Interviews, Documentaries, Photo Selection).
• Tracks and archives digital communications production in the MSF media database.
• Contributes to reporting, sets KPIs, carrying out analysis on achieved results and future priorities for the MSF Sea Twitter account.
• Provides guidance to MSF staff in operations on how to record and capture AV content (by camera, mobile phone or audio recorder).

Responsibilities and Activities

Social Media Management:

• Provides digital landscape assessment related to SAR mission context
• Maintains regular publication of contents on the MSF Sea social media accounts
• Produces a calendar for the production and dissemination of content on MSF Sea social media accounts
• Produces, edits and shares digital contents (text, photos, graphics and videos) in different formats in coordination with MSF digital and AV hubs and departments
• Ensures tidiness and security of all accounts. Apply social media security guidelines, handover and closure documents.
• Proposes innovations for content creation and increasing social media audiences: e.g. Twitter Space talks, live Q&A, and others. Interest in developing content that utilises digital trends and new formats would be encouraged.

Community Building and Management:

• Promotes increase of social media audience, with guidance from manager and social media experts within MSF (Digital focal point, Digital Advisors)

Monitoring:

• Monitors performances of MSF SAR on social media using various monitoring platforms
• Provides support during a crisis/emergency in collaboration with the rest of the communications team

Audio Visual Content Pre and Post Production:

• Collecting all video and photo materials from the FCM aboard the ship: this will include receiving, selecting, editing, all meta data entry and captions of video and photo also to prepare footage for immediate dissemination. In doing so, the AVFCM will ensure compliance with the legal consent framework as well as quality and ethical standards.
• Support the coordination of digital/AV projects allocating videographers and photographers, producing schedule and terms of references in collaboration with FCC.
• Proposes and scripts development of stories with the support of FCM .
• Follows understanding and analysis of potential audience – Strengthen target/audience prospect.
• Archiving AV material for the MSF movement and safeguard of MSF Media Database.
• Ensuring alignment of AV and social media content to MSF’s advocacy and communication strategies and talking points.
• B-roll and short videos/graphics, animations and/or basic sound mix

Candidate Profile

Education:

• Degree in Journalism, Communications, Humanitarian affairs, Political Sciences
• Preferably Degree in digital communications, graphic design or audio visual studies. Candidates without a University or College education may be considered if they possess significant additional experiences

Experience:

• At least 4 years of professional experience in digital-AV production (filming, photography, pre- and post- production).
• Extensive experience in media and social media environment.
• Understanding of MSF operational field communications- experience in field communication an asset but not essential

Languages:

• Fluent English speaker C1 level
• Preferably French and Arabic

Knowledge:

Advanced computer literacy, social media and website management, analytics tools and softwares:

• Adobe Suite: Premiere Pro, Lightroom, Photoshop, Audition and After Effects
• Design programs: Canva, CapCut.

Competencies:

• Results and Quality Orientation L3
• Teamwork and Cooperation L3
• Behavioral Flexibility L3

We offer

An Italian employment contract from March/April 2025, based on 40 hours per week. The contract is for 1 year with renewal option.

Gross Annual Salary: Between 36,680 Euros and 44,016 Euros, depending on MSF experience of the selected candidate. (IRFFG 10)

Other benefits include:

· 26 holidays and additional 104 hours of paid leaves

· Complementary insurance

· Relocation package

***No agencies please***