Associate Marketing Automation Development Officer
UNHCR
Hardship Level (not applicable for home-based) H (no hardship)Family Type (not applicable for home-based)FamilyStaff Member / Affiliate TypeUNOPS LICA9Target Start Date 2025-01-01Deadline for Applications December 18, 2024Terms of Reference 1. General BackgroundUNHCR is a global organization dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people. We deliver life-saving assistance like shelter, food and water and develop solutions that ensure people have a safe place to call home where they can build a better future. Every year, millions of men, women and children are forced to flee their homes to escape conflict and persecution. We are in over 125 countries, using our expertise to protect and care for millions.This role will operate within the Supporter Engagement Section (SES), which sits in the Private Sector Partnerships Service (PSP). The Digital Marketing and Regional Engagement (DMRE) team advises on, creates and delivers digital solutions and marketing expertise for engaging with UNHCR’s primary audiences including donors, supporters, partners, governments, refugees and staff.2. Purpose and Scope of Assignmenta. Introductions
The Marketing Automation Development Officer will play an important role in connecting the current marketing tool to UNHCR’s Martech setup, which includes Salesforce as the CRM, GCP as data warehouse, and Engage as the automation platform. This role combines technical skills with strategic thinking to help teams worldwide use the automation marketing tools effectively. As the main technical support, the developer will lead new users through onboarding, build team skills, and support ongoing projects to make marketing campaigns more effective. Responsibilities include troubleshooting issues, keeping systems running well, and providing training tailored to different users’ needs. This role also involves managing integration projects and working with other teams to ensure tools align with marketing goals. With strong automation skills, the Outbound Marketing Developer will help increase digital engagement, improve supporter retention, and maximize the potential of the marketing tools.b. Duties
I. Integration and Technical Support
II. Onboarding and Training
presentations, and tutorials, catering to varying levels of technical expertise.
III. Campaign Development and Automation
segmentation, A/B testing, and custom journeys that align with user engagement and retention goals.
IV. Documentation, Compliance, and Best Practices
4. Qualifications and Experiencea. Education
Bachelor’s degree in Computer Science, Software Engineering, Marketing, or a related field.b. Work Experience
c. Key Competencies
4. Location and ConditionsThis is a remote-working position. The successful candidate will be home-based, and work with colleagues globally.It is a full-time role starting from 8.30am to 5pm Monday to Friday (40 hours per week).The remuneration level and the applicable entitlements and benefits may be different based on the residence of the most suitable selected candidate.Please note that only shortlisted candidates will be notified.Standard Job DescriptionRequired Languages,,Desired Languages,,Additional QualificationsSkillsEducationCertificationsWork ExperienceOther information This position doesn’t require a functional clearanceHome-Based Yes
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Fri, 06 Dec 2024 08:59:08 GMT
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