Associate Field Service Technician

At ABB, we help industries outrun – leaner and cleaner. Here, progress is an expectation – for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB’s Robotics business, a leading global robotics company. We’re entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

Field Service Manager

Your Role and Responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will deliver quality customer service to satisfy customers. You will also showcase your expertise by displaying clear understanding of the sense of urgency and care in your own area of responsibility.

The work model for the role is: #LI-Onsite

This role is contributing to the Robotics and Discrete Automation – Service and Digital Platform Business Line in Sesto San Giovanni (MI).

In this role, you’ll help run what runs the world by taking on meaningful work that drives real impact, as you will be accountable for:

• Restoring the functionality of the robots, dealing with electrical, mechanical and software problems and filling out a detailed service reports.
• Informing the Field Service Coordinator and the Sales Engineers about possible technical improvements seen/discussed with the customer on-site.
• Providing technical support via emails/phone from the office.
• Using the company’s IT tools to record support and service activities.
• Complying with the company’s Safety and Integrity procedures and standards.

Qualifications for the Role

• You have diploma/degree in a technical field, preferably in mechanics, electric/electronics, information technology;
• You have willingness to travel extensively (by car, mainly in Italy);
• You have a good knowledge of Windows, Word, Excel;
• You have a good knowledge of English language, both written and spoken.
• You have strong analysis skills and the right attitude for problem solving. You are able to manage repair visit on-site alone and you are comfortable managing the relationship with the customer.

Benefits

Locally, you can count on:

• Competitive compensation: Attractive salary packages and performance bonuses.
• Corporate welfare: Access to a wide range of services and personal well-being support.
• Career development: Structured career paths, individual development plans, opportunities for internal mobility, including international roles, technical and managerial training programs, mentoring and access to global learning platforms
• Flexibility and work-life balance: Flexible working hours, hybrid work options, and a strong focus on work-life integration.
• Employee Support: free services like psychological help, wellness coaching, and emotional support for employees and their families.
• Parental Leave: at least 12 weeks of fully paid leave for primary caregivers and 4 weeks for secondary caregivers, promoting DEI values.
• Company Car: This role involves responsibilities that require a company car for business-related travel and mobility
• Meal allowance: Access to canteen or ticket restaurant is provided to support daily lunch expenses.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.

Run What Runs the World.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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