Associate Field Service Specialist

At ABB, we help industries outrun – leaner and cleaner. Here, progress is an expectation – for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Service Sales Manager

Your role and responsibilities

In this role, you will have the opportunity to execute service work of low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will deliver quality service to satisfy customers.

You will also showcase your expertise by displaying clear understanding of sense of urgency and care in your own area of responsibility.

This role contributes to the Motion Business Area – Service Division in Italy.

The work model for this position is:#LI-Onsite

You will be mainly accountable for:

• Performing field service tasks related to predictive and preventive maintenance on low-voltage motors.
• Conducting vibration analysis and current spectrum diagnostics to identify potential failures and optimize motor performance.
• Preparing material lists and ensuring all necessary parts and tools are available and meet quality standards.
• Executing service activities with a first-time-right approach, ensuring timely and high-quality delivery.
• Documenting service activities and preparing customer reports for validation and signature.

Qualifications for the role

• Background as an Electrotechnical, Electrical, or Mechanical Technician (Diploma or equivalent).
• You have 2+ years of experience in field service or maintenance of electrical/mechanical systems, preferably in industrial environments.
• Familiarity with diagnostic tools and platforms for motor analysis.
• You are passionate about problem-solving, customer satisfaction, and continuous improvement.
• Fluent in Italian and proficient in English (spoken and written).
• Willingness to travel across Italy and abroad.

Benefits

We also offer our employees the following benefits:

• Competitive compensation: Attractive salary packages and performance bonuses.
• Corporate welfare: Access to a wide range of services and personal well-being support.
• Career development: Structured career paths, individual development plans, opportunities for internal mobility, including international roles, technical and managerial training programs, mentoring and access to global learning platforms
• Flexibility and work-life balance: Flexible working hours, hybrid work options, and a strong focus on work-life integration.
• Employee Support: free services like psychological help, wellness coaching, and emotional support for employees and their families.
• Parental Leave: at least 12 weeks of fully paid leave for primary caregivers and 4 weeks for secondary caregivers, promoting DEI values.
• Meal allowance: Access to canteen is provided to support daily lunch expenses.

More about us

ABB Motion Service Division serves customers worldwide by maximizing uptime, extending product life cycle and enhancing the performance and energy efficiency of their electrical motion solutions. The Division is leading the way in digitalization by securely connecting motors and drives, increasing operational uptime and improving efficiency. The services offered make the difference for our customers and partners every day by helping keep their operations running profitably, safely and reliably.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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