Associate Digital Product Manager

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

Prospect acquisition via digital channels is one of the largest investment areas at American Express. As part of the broader Enterprise Digital & Data Solutions team focused on international acquisition, you will be responsible for helping to evolve a world class web application that supports international marketing partners and fuels business growth. This team, International Card Shop, manages, develops and innovates our customer acquisition site for both Personal and Small Business prospects.

How will you make an impact in this role?

As an Associate Product Manager, you will support the Product Manager in delivering experience optimisations, new product launches and key capabilities that power the International Shopping experiences, with a focus on Personalisation and Integration.

• Drive incremental acquisitions by executing the roadmap for our international prospect acquisition website

• Discover opportunities and work with internal teams to identify opportunities to increase value for our channel through their products

• Prioritize and manage items in the product backlog, with a focus on efficiency and profitability

• Perform root cause analysis around issues, defects, and stakeholder concerns

• Discover the “why” around stakeholder requests for new features and work with partners to determine tech feasibility, priority and business value

• Monitor digital trends and technologies to plan the next generation of digital acquisition tools

• Write feature epics, user stories, sending release notes and documenting product functionality

• Work with partners across international markets; you will be building relationships and coordinating efforts around the world

Minimum Qualifications

• Experience working within a digital product software development team

• Prior and relevant experience managing end to end software execution within an agile environment for a digital product

• Technical knowledge and experience working on back-end systems and integrations.

• Demonstrated ability to effectively collaborate and build relationships across enterprise levels

• Demonstrated ability to articulate business requirements into user stories and translate technical specifications into business digestible instructions and guidelines

• Significant experience of building customer focused experiences and/or scalable global platforms

• Excellent written and verbal communication skills with good attention to detail

• Highly organized, self-starter, comfortable working in white space with minimum oversight

• A strong communicator with a high level of accuracy, clarity and succinctness

• An ability to work in a deadline driven environment with a fast pace and changing needs

Preferred Qualifications

• Scaled agile processes & principles to effectively collaborate & prioritize in conjunction with other product partners

• Design thinking processes & methodologies to iteratively ideate, identify customer problems and creative innovative solutions to prototype and test

• Strong familiarity with tools such as Jira and Rally.

• A keen interest and understanding of research, data, and analytics

• Experience in matrix organizations and cross-functional environments

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Product

Primary Location: United Kingdom-London-London

Schedule Full-time

Req ID: 24012783