Associate Data Management Analyst

This Associate Data Analyst position is within the Enterprise Data Management team responsible for managing exam result data which is uploaded from Pearson VUE’s global test center network. Monitoring and error resolution is also performed on the transfer of candidate demographic, appointment, and exam result data. 

We are seeking a clear and effective communicator who can maintain strong working relationships with key stakeholders across multiple teams globally. Maintaining the highest level of protection on data, attention to detail, ability to follow documented procedures while ensuring quality of data is maintained, and flexibility to address shifting priorities will be key to this role.

The education, experience, and responsibilities associated with this position include:

Responsibilities

• Day-to-day management of exam results data as it arrives from testing centres.

• The recovery of bad, missing or non-recoverable data and the requesting of any further information required from the test centres.

• Provide client related support for all bi-directional result data, including fixing / retransmitting of problematic exam data to the client and special client requests.

• Research and investigation of software bugs / fixes and escalation to appropriate channels.

• Reporting complete data flow and outlining flaws in transmission of results.

• Fulfill specific requests for results related information from various departments, including Program Management, Testing Services, QA, and Development teams.

• Client related support activities through basic reporting, including areas such as exam data integrity and any other general support questions.

• Ensure superior customer service and technical support for internal and external customers of Pearson VUE applications.

• Proactively look for opportunity to avoid operational trouble areas and signal on any potential areas for improvement.

• Prioritise workload based on urgency and impact to customers and the business.

• Support KPI’s as discussed with manager.

• Support evaluation and implementation of new technologies.

• Produce regular management reports to keep management apprised of any significant changes in performance of applications.

• Assist with other projects as they arise, and complete other ad hoc tasks as assigned by manager.

Skills, Knowledge, and Abilities

• Fluent in both written and spoken English with excellent written and verbal communication skills.

• Data Management skills and experience.

• Excellent knowledge and experience in a customer focus environment.

• Experience in a similar role.

• Strong attention to detail is required.

• General knowledge of internet communication and networking configurations and troubleshooting.

• Must be able to actively demonstrate a logical and analytical approach to problem-solving.

• Effective planning and prioritizing skills.

• Excellent customer service skills.

• Ability to work in a team environment.

• Quick learner and ability to adapt to new systems and operating environments.

• Experience with Microsoft Office, and associated packages, including Access, Excel and SQL Scripting.

   

Required Education

• Educated to A Level or equivalent – Degree in relevant subject preferred. Pearson VUE knowledge will be considered in lieu of a degree

• Qualification in ITIL or similar preferable.

• Demonstrated documentation and training skills.

• Ability to install/configure IT hardware/component would be advantageous.

• Utilisation of helpdesk tools (e.g. Remedy).

• SQL Skills

   

Working Arrangements

• Must be able to work full-time flexible hours to meet the demands of the business

• This is a hybrid role with primarily working remotely in the UK region and periodic in-office requirements at the Salford Quays office.

   

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com. Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here:  http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: TECHNOLOGY

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Req ID: 9745