Assistant Store Manager – ECI Madrid

Job title:

Assistant Store Manager – ECI Madrid

Company:

Job description

“I lived the life I wanted to.
I always wanted to remain independent, so I went for it.
I had incredible belief and boldness.We give women freedom to dare to be themselves”HOW WILL YOU MAKE AN IMPACT?A Chloe Assistant Store Manager is an ambassador of the maison, in charge of welcoming every guest into the chloe family. They will support the Store Manager in leading the team and supervising boutiques operations to ensure successful business; they will act as the boutique leader in the absence of the Store Manager.A Client Champion:Leads the team to initiate and develop long-term relationships with clientsMonitors CRM targets for boutique and per stylists and helps the team to reach themEnsures a proper use by all team members of available CRM tools and reports, and Follows-up on individual CRM tasks completionSupervises client database with consistent follow up of staff client booksCoordinates contact campaigns, gifting campaigns and other clients’ activationsAn Omnichannel Business Promoter:Leads by example and supervises sales on the floor to improve business performance and customer serviceEnsures full engagement of the team with omnichannel services and gives feedback to the store manager on individual performanceAssists Store Manager in analysing sales figures and co-creates monthly/quarterly/yearly action plan to improve business in line with maison strategyMotivates the team in Reaching boutique and individual targets and systematically follows up with each team memberActively participates in commercial activities and proactively proposes new ideas to improve businessIs aware of local trading environment and competitors’ activitiesA Team Leader:Organizes energizing team briefings and ensures consistently high level of motivationMaintains Excellent level of product knowledge by all team members and follows up proper implementation of all needed product and commercial trainingsShadows sales on the floor to coach the team and identify further individual training needs

Supports recruitment and induction of teamLeads by exemplarity, ensures good team spirit and translates chloe attitude of entrepreneurship, togetherness, excellence, creativity and positive impactIs an active member of assistant store managers community: shares best practices, asks, provides supportAn Operations Excellence Supervisor:Supervises impeccable boutique environment and teams grooming at any time of the dayProactively liaises with team and management to suggest improvements in operations, processes or more globally on boutique environmentEnsures implementation of all guidelines related to store and BOH management and sustainabilitySupervises all Stock Management related tasksOversees compliance of established Richemont policies and standardsHOW WILL YOU EXPERIENCE SUCCESS WITH US?We look for people who demonstrate entrepreneurship, who cherish togetherness, and strive for excellence, who embrace creativity and who aim to have a positive impact.HOW DO WE KEEP YOU SMILING?As a significant member of the Chloe community, you are also part of a much bigger family at Richemont.We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.YOUR JOURNEY WITH US:We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call2nd Stage – Interview with the City Manager for Chloe, Madrid3rd Stage – Interview with the EU Retail Manager for ChloeLEARN MORE ABOUT LIFE AT RICHEMONT AND CHLOE BELOW:https://www.linkedin.com/company/richemont/https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljghttps://www.youtube.com/user/chloe/featuredWe are an equal opportunity company.

Expected salary

Location

Madrid

Job date

Fri, 08 Nov 2024 01:16:51 GMT

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