Assistant Residences Manager – University Accommodation

Job title:

Assistant Residences Manager – University Accommodation

Company:

Cardiff University

Job description

School / DirectorateCampus ServicesAdvertAssistant Residences Manager – University AccommodationIT IS OF THE UTMOST IMPORTANCE THAT YOU READ THE TEXT RELATING TO THE COMPLETION OF A SUPPORTING STATEMENT DETAILED WITHIN THE PERSON SPECIFICATION SECTION.Interviews will take place week commencing 3 February, 2025.University residences provide accommodation to approximately 5,500 students across the university. We are committed to providing a professional, customer focused service to a diverse range of people.We are looking for an enthusiastic, positive and driven individual to work as part of the Residences Management Team, assisting the Residences Manager, in the management of university accommodation, including the direction and management of staff.This is a full time, open ended post, 35 hours per week, typically Monday to Friday.Salary: £24,600 – £25,433 per annum (Grade 3).Package includes 32 days holiday per year plus 8 bank holidays, as well as access to a range of staff discounts.Please note this role requires you to be based on campus.Benefits – we offer a leading and rewarding staff benefits package:

• 32 days holiday per year plus 8 bank holidays, including Christmas and New Year Off
• Uniform and Training
• We offer two contributory pension schemes, and you will be automatically opted into the relevant scheme for your job type
• Our

enables employees to lease bicycles and associated safety equipment up to a value of £3,000 through a Salary Sacrifice scheme * The Annual Season Ticket Travel Loans scheme allows you to apply for an interest free loan from the university, who will then purchase a yearly travel ticket on your behalf. This amount will be repayable over 10 months

• Reduced rates on sports memberships
• Access to 90 plus staff discounts and deals
• Discounted childcare

For more information go to:Date advert posted: Wednesday, 27 November 2024Closing date: Sunday, 19 January 2025Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received.Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a university which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.Post Reference Number19358BRJob DescriptionMAIN DUTIES * Assist in the management of university accommodation.

• Deal with a range of enquires from internal and external customers in a professional manner, establishing their requirements and adapting the standard responses accordingly.
• To contribute to the success of the team, leading others through example, and supporting the supervision and management of the team.
• To ensure the achievement of high standards of residences service delivery and customer satisfaction.
• Assist with welfare matters, signposting to other sources of support and assistance where required.
• Ensure efficient and effective communication with residents.
• To assist in managing planned and reactive site maintenance.
• Investigate damage charges and invoice accordingly in line with relevant policies and procedures.
• Raise orders in line with budget.
• To assist the Residences Manager in maintaining discipline on site.
• To undertake a variety of routine administrative duties to support the team and department.
• To establish positive working relationships with key contacts to help improve service levels.
• To collaborate with others in order to make recommendations for developments of established processes and procedures.
• Maintain accurate records in line with university policies and procedures.
• Ensure accurate processing of daily income in line with university finance systems, whilst adhering all financial regulations.
• Actively participate in an out of hour’s on-call rota to cover out of hours emergencies, give advice etc.
• To abide by university policies on Health and Safety. As a member of staff with supervisory responsibilities you will also be responsible for ensuring that University policy and procedures and legal duties are applied within your areas and that appropriate risk assessments are undertaken, necessary actions are implemented and staff within your area are fully conversant and trained in respect of their Health and Safety obligations.
• To ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes as appropriate.
• To perform such duties that are consistent with this grade and lower grades and which may be increased, modified or deleted.

The role requires a flexible approach to working hours and is based on working 5 days out of 7 each week, as required, to support the achievement of the department’s goals.Salary Range Max.25,433GradeGrade 3Salary Range Min.24,600Job CategoryAdmin / ClericalAdditional InformationCAMPUS SERVICES INFORMATIONCampus Services provides a range of professional support services to students, staff and visitors at Cardiff University.Residences manages accommodation places for approximately 5,500 students, both catered and self-catered.In terms of catering, there are cafés and restaurants conveniently located across university campuses, in addition to a delivered hospitality service.Cardiff University Sport exists to provide students and staff with a balanced, high quality and integrated sport service which meets the needs of a broad range of users.The Nursery offers facilities for children aged between 10 weeks and 5 years and is divided into sections appropriate to the ages and development of the children.Both residential and catering facilities are utilised for conferences and functions during the University’s vacation periods. A purpose built and designed conference centre and conference facility is also available throughout the year.The Campus Services operation is supported by its own central administration functions covering the allocation of residences, human resource and quality, purchasing, facilities, finance, and general administration.Career PathwayAdministrative SupportPerson SpecificationThe Person Specification is split into 2 sections: essential and desirable. Please demonstrate clearly how you meet all of the essential criteria. Where possible you should give examples of how, when and where you have used your experience, knowledge, specific skills and abilities to match those required for this particular job role.Please ensure that you communicate this fully by creating a new document containing your supporting statement, refer to sample layout below, listing ALL OF THE CRITERIA and commenting against each one as to how you meet them.This will need to be completed before you begin making your application on line as you will be required to upload it. When uploading the supporting statement the document title needs to read “supporting statement and should also detail the post reference number ending in BR” (18536BR).ESSENTIAL CRITERIA * Experience of providing customer service in a corporate / hospitality and / or accommodation environment.

• An ability to supervise the work of others to focus team efforts and motivate individuals.
• Ability to communicate information effectively and professionally with a wide range of people.
• Ability to deal with escalated requests for information or service, resolving customer issues where appropriate.
• Evidence of ability to make independent and collaborative decisions and provide advice to inform others’ decisions that have a minor impact.
• Ability to use initiative in solving problems and responding to queries ensuring compliance with standard procedures and practices.
• Ability to plan, prioritise and organise own workload within established time scales.
• Ability to work as an effective team member, providing advice, training and guidance to other team members where necessary.
• Evidence of IT skills including use of internet, email, Microsoft Word and Excel.
• NVQ 2 / GCSE level A-C or equivalent work related experience.

DESIRABLE CRITERIA * Experience of working within an accommodation / residential environment.

• Experience of working within a budget, dealing with financial issues and following financial procedures.
• Knowledge of workplace health and safety issues.
• Ability to speak / understand Welsh or willingness to learn.

The desirable section contains a list of skills, qualifications and experience that it would be beneficial for the jobholder to have.All shortlisting decisions will be based initially on essential criteria, with desirable being used to further select or deselect candidates as appropriate. We interview those candidates who are the closest match to the identified criteria.An example of how to set out your document containing Essential and Desirable criteria is detailed below:ESSENTIAL1. Experience of providing customer service in a corporate / hospitality and / or accommodation environment.Provide evidence2. An ability to supervise the work of others to focus team efforts and motivate individuals.Provide evidence3. Ability to communicate information effectively and professionally with a wide range of people.Provide evidenceAnd continue this by listing all Essential and Desirable criteria and providing evidence under each heading.

Expected salary

£24600 – 25433 per year

Location

Cardiff

Job date

Fri, 29 Nov 2024 07:30:42 GMT

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