ASSISTANT NIGHT MANAGER (F/M/X)

Company Description

About Orient Express

Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at www.orient-express.com.

About Orient Express La Minerva

Considered as the beloved capital of the Orient Express legend, Rome is the first Orient Express hotel, La Minerva, in 2025. Orient Express has entrusted the interior architecture and artistic direction of the hotel Hugo Toro. The former Palazzo Fonseca is a sumptuous 17th-century palace with a huge, majestic façade. A place of memory still adorned with its Roman columns, sculptures by Rinaldo Rinaldi, a disciple of Canova, and the fascinating goddess Minerva. At the end of 2024, a new décor and interior inspired by the Roman domus and the riches of the “Eternal City” will be revealed with a new touch of contemporary elegance.

Job Description

Position Overview

Our Assistant Night Manager will act as the representative of hotel management during the nighttime hours, ensuring the highest standards of hospitality, safety, and service excellence. She/he will oversee all Front Office operations overnight, guaranteeing a seamless continuation of the guest journey and upholding the timeless elegance and heritage of our historic five-star luxury property. With a refined presence and meticulous attention to detail, the Assistant Night Manager ensures that every guest experiences our hotel’s exceptional service even during the quiet hours.

Main Activities

The Assistant Night Manager will proactively anticipate, manage, and fulfil guest needs throughout the night, coordinating with both nighttime and daytime teams to ensure impeccable and consistent service experience.

• Overseeing all Front Office operations during the night, ensuring the highest standards of hospitality, safety, and discretion.
• Warmly welcoming late-arriving guests, managing arrivals/departures, and ensuring an elegant, efficient, and personalized service at all touchpoints.
• Monitoring VIP arrivals, long-stay guests, and special requests, ensuring all relevant Head of Departments and teams receive precise handovers for the following day.
• Handling and resolving guest concerns or complaints immediately and gracefully, keeping the Night Manager or Hotel Manager updated as required.
• Ensuring the security and comfort of the hotel by performing regular overnight checks of the property, public areas, and back-of-house zones, coordinating closely with Security and Engineering.
• Supervising night team members (Front Office, Concierge/Night Porter, and related roles), maintaining a professional and cohesive work environment.
• Overseeing night audit procedures, verifying accuracy of financial postings, room revenue, and billing details, and ensuring compliance with SOPs and financial standards.
• Maintaining exceptional knowledge of hotel facilities, room categories, F&B offerings, SPA services, hotel history, local attractions, and upcoming events to consistently elevate the guest experience.
• Ensuring constant adherence to hotel SOPs, LQA standards, Forbes standards, safety procedures, and service rituals.
• Preparing and delivering comprehensive night activity reports and handovers for the morning teams.
• Bidding farewell to early-departing guests, seeking feedback on their stay, and ensuring that detailed guest preferences, profiles, and stay information are accurately captured in the guest-history system.
• Covering the Conductor duties during the night.

Qualifications

• At least 2–3 years of experience in Front Office or Guest Relations roles in luxury hotels; prior night shift experience is a strong advantage.
• Bachelor’s or Master’s degree in Hospitality Management or related disciplines is highly preferred.
• Proficiency in Opera Cloud PMS or Opera 5 is a strong plus.
• Advanced level of Italian and English, both written and spoken; additional languages are an asset.
• Strong computer and MS Office skills.
• Availability to work overnight shifts, weekends, and public holidays.
• Excellent communication and interpersonal skills, demonstrating poise, confidence, and genuine hospitality.
• Outstanding problem-solving abilities, especially in autonomous night-shift conditions and high-pressure situations.
• Impeccable grooming, self-presentation, and professional demeanor.
• Legal right to work in Italy.

Additional Information

• A competitive salary package
• ALL – Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
• Learning & development: Opportunity to develop your talent and grow within your property and across the world!
• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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