Assistant Manager Digital Operations-Temp 9months

Location:

Amsterdam – Nederland, Netherlands

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Advertiser:

adidas

Job ID:

131508629

Posted On:

15 January 2025

As an Assistant Manager Digital Operations, you will be responsible for providing key support towards day-to-day business operations for Adidas EU. The role will require supporting the local eCom market in technical discussions with Global IT, Global Hype & Product Teams, Digital Sales Solutions, etc. to provide INPUT and eventually EXECUTE for the day-to-day business and support strategic initiatives.

Key Responsibilities:

Product launches:

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-Support Digital Consumer Operations team (DCO) in providing input into global operations best practice definition, communication, monitoring strategy etc.
-Execute local market activations of fast selling products via app mechanics to ensure operational stability and support business objectives.
-Support Global Hype team with coordinating EU specific hype launches.
-Support in driving growth initiatives related to APP KPIs via product launches and mechanics.
-Support membership activations via Membership mechanics.

Project Management

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-Support with operationally focused projects or enhancement requests with our local & global teams across Trading, Digital Product, Marketing Activation and BU teams.
-Support business initiatives by striving to become a subject matter expert. This involves understanding business needs and proposing creative solutions. As much as serving as single key point of contact for product launches executed in EU market.
-Build close collaboration with Originals, Football and Running BU teams to onboard them on local market activations executed via mechanics.
-Work closely with Digital Product teams to enhance or develop new functionalities for app mechanics.  

Day to Day Operations

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-Support as first level of escalation for local market business functions.
-Monitor and coordinate with IT Service Managers for ticket prioritization & resolution and relay communications to line managers and relevant stakeholders.
-Ensure the success of the eCommerce Platform operations strategy across & Adidas APP through constant monitoring of the operational KPI’s (no oversell, no cancelations, no bot attacks, sell through, net sales).
-Support in managing and verifying ecommerce data across different platforms (inventory, order management, etc.) – ensuring platform stability and core KPIs.
-Manage local product launch calendar while documenting the KPIs and results after each campaign via scorecards.
-Understand and be able to navigate through inventory, order management, IT and platform related topics and systems for issue management.
 

Education and Stakeholder management

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-Become subject matter expert on the platform capabilities across app & .
-Provide creative solutions to support the eCom growth initiatives, such as app business.
-Educate BUs, Trading and Buying teams on the execution of fast selling product via app mechanics and drive the agenda behind it.
-Provide scorecard results for each activation showcasing the results and conclusions post every market launch.
 

Key Relationships:

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-Local eCom Teams – Trading, Buying, Digital Merchandising, Analytics, Supply Chain, Customer Service, Brand Activation, Store Operations, Newsroom and Media teams, Retail IT partners
-Global Teams – Digital Hype & Product teams, Global IT, BUs.
-External Teams – External vendors
 

Knowledge, Skills and Abilities:  

-Good presentation and communication (verbal and written) skills across different levels within a global organization
-Self-motivated, approachable and quick to adopt new learnings
-Driven and passionate to understand new systems and technologies however complex
-Analytical mind-set and innovative thinker – continuous enhancement of Data Driven approaches to operations is a key goal for our team
-Organized and able to communicate and educate non-technical stakeholders
-Comfortable working independently towards common goals and agreed deadlines
-Capable to work in a team environment and coordinate multiple tasks with conflicting priorities
-Knowledge of eCommerce platforms, processes and data flows preferred
-Exposure to some of the following systems and technologies is preferred:

-Commerce.Next tools and services and Salesforce Commerce Cloud or relatable eCommerce Platform
-STIBO PIM or relatable product information management systems
-Adyen or relatable eCommerce Payment solutions
-SAP/Omnihub or relatable order/inventory management systems
-Akamai mPulse or relatable page performance and performance management tools
-Atlassian JIRA & Confluence or relatable ticket support platforms
-E-commerce APPs
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-Knowledge of tools and methodologies such as Adobe Analytics, Kibana, A/B Testing 
 

Requisite Education and Experience / Minimum Qualifications: 

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-College/University degree from an accredited institution in Computer Science or Business/Marketing or equivalent combination of education and experience
-1-2 years of eCommerce / retail / digital experience, preferably within an Operations role
-Experience in order management, technical issue resolution, AGILE, product management is a plus
-Experience in managing implementation and running of campaigns and product launches.
-Basic to intermediate knowledge of web analytics tools.
-Practical experience and of MS-Excel, MS-Word and MS-Powerpoint.

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