Assistant Librarian

Job title:

Assistant Librarian

Company:

Newcastle University

Job description

Salary: £33,966 to £36,024 with progression to £44,263 per annum, pro rataNewcastle University is a great place to work, with excellent . We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.Closing Date: 23 June 2024The RoleThese posts present an excellent opportunity to join our highly regarded Customer Services teams in two of our busy libraries. Assistant Librarians play an important role across a range of functions, including service delivery, development, and improvement. They ensure the delivery of consistently high standards of customer service across the Library’s extensive opening hours.The ideal post-holders will be excellent communicators with demonstrable experience of successful project management and an extensive knowledge of front-line library services including the use of integrated library management systems.There are two posts available, one at our Philip Robinson Library (26 hours per week), and one at the Walton Medical Library (18.5 hours per week). These are campus-based roles, although there may be occasional opportunities for blended working.You will be asked to indicate which post(s) you are in interested in.For further information about the post at the Philip Robinson Library, please contact Anne Middleton ( ) and for the Walton Library, please contact Linda Errington ( )The closing date for applications is midnight on Tuesday 18 June 2024The interviews for these posts will be held on Monday 8 July 2024Key AccountabilitiesTo manage and deliver Customer Services, ensuring that the services provided, including enquiries, registration, circulation and allied functions are of consistently excellent quality. To be responsible for the operational management of the Library building and its services as the senior member of staff on duty, as requiredTo contribute to the development of innovative front-line customer services across the University’s libraries in line with the Library’s strategic priorities. To ensure that strategic aims are developed into operational objectives, and new practices and procedures are defined and implemented in a coordinated wayTo line manage a team of staff including: recruitment and selection; undertaking performance reviews; dealing with discipline and grievances; providing coaching and guidance; sickness absence management; and staff development and trainingTo be responsible for the development and delivery of one or more of the Customer Services areas of responsibility. These may include:Circulation servicesInformation support services including physical and virtual enquiry servicesDocument supply servicesCustomer engagement workRegistration activitiesMarketing and communication activitiesReading list and digitisation administrationConfiguration of relevant library systemsServices tailored to specific customer groups e.g. students with disabilities, distance learning studentsService quality assuranceStaff trainingTo investigate and resolve queries and complaints relating to customer servicesTo deliver services in accordance with relevant standards and embed best practiceTo manage projects related to Customer Services’ developmentTo collate, analyse and report on statistics and management information relating to services and activities that can be used to review and inform service developmentTo ensure that Customer Services comply with the requirements of health and safety, data protection, DDA, SENDA, copyright and all other relevant legislationTo be responsible for ongoing self-development including keeping up to date with best practiceTo provide enquiry support for library usersAny other duties within the scope and general nature of the grade which may be requiredThe PersonKnowledge, Skills and ExperienceExperience of delivering high quality frontline customer services in an academic library or similar environment, including the use of integrated library management systemsExperience of managing multi-skilled teamsAwareness of student life cycles (undergraduate and postgraduate) and issues facing students throughout their studiesAn understanding of the role of IT in supporting and developing customer-facing library servicesKnowledge of different marketing techniques and approachesKnowledge of customer service frameworks and best practiceExcellent problem-solving skills, and the ability to encourage innovation and creativity in othersHighly developed IT skills, including experience of using MS Office applications, web-based information resources and tools, and social networking applicationsStrong organisation and time management skills with a proven record of delivering to deadlinesProven project management skills, with experience of successfully implementing changeCoaching/mentoring skillsExperience of measuring and evaluating service effectivenessAttributes and BehaviourCommunicatingDemonstrates excellent communication skillsFinding solutionsEncourages creative and innovative thinking in self and othersMakes decisions based on understanding wider organisational needs and having considered a range of possible optionsService deliveryDemonstrates commitment to the delivery of excellent serviceKnows and understands customer/stakeholder needsTeam workingOperates effectively in a number of different teams and groupsLooks at ways of developing cross functional co-operation and supportDevelops and nurtures skills in others in order to build a productive teamEmbracing changeAnticipates change and prepares for it and is supportive of others during changeQualificationsEducated to degree level, or equivalentProfessional qualification in Librarianship / Information Science or related discipline, or equivalent experienceNewcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.At Newcastle University we hold a silver award in recognition of our good employment practices for the advancement of gender equality. We also hold a Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.In addition, we are a member of the Euraxess initiative supporting researchers in Europe.Requisition ID: 27187

Expected salary

Location

Newcastle

Job date

Sat, 08 Jun 2024 22:25:31 GMT

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