Assistant Front Office Manager

Additional Information: This hotel is owned and operated by an independent franchisee, BZOFP. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

We are currently seeking a motivated and service-driven Assistant Front Office Manager to join our team at Four Points by Sheraton Bolzano, part of the Marriott International portfolio.

Key Responsibilities:

– Support the Front Office Manager in overseeing daily operations of the Front Office team, including Reception, Night Audit, and Guest Services

– Ensure a smooth and professional check-in/check-out experience for all guests

– Lead, train, and support front office associates, ensuring Marriott brand standards are upheld

– Handle guest complaints and resolve issues promptly with a guest-focused approach

– Assist in scheduling, reporting, and performance evaluations

– Collaborate with other departments to ensure a seamless guest experience

– Serve as a role model for exceptional service and team leadership

– Manage time effectively and prioritize tasks to maintain efficient front desk operations

What We Offer:

– A dynamic and international working environment

– Professional development and growth opportunities within Marriott

– Access to Marriott’s global associate benefits and discounts

– Company bonus scheme based on performance

– Ongoing training and internal development programs

If you are passionate about hospitality and ready to take the next step in your career, we look forward to hearing from you!

– Previous experience in a front office supervisory or assistant management role, ideally in a 4- or 5-star hotel environment

– Strong communication, leadership, and time management skills

– Excellent guest service mindset and problem-solving abilities

– Fluency in Italian and English is required; German is a strong plus

– Knowledge of Opera PMS and MGS

– Flexibility to work shifts, weekends, and holidays as needed

This company is an equal opportunity employer.

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