Assistant Front Office Manager

JOB SUMMARY

Be Inspired

Be Empowered

Be You

Delta hotels by Marriott Liverpool City Centre are pleased to announce that after an internal promotion we have a fantastic opportunity for you to join our award-winning Front Office Team as our next Assistant Front Office Manager. 

Our ideal candidate will have a passion for delivering great service in a professional manner and be able to work well under pressure while leading our talented Front Office Team. 

Do you want to be part of a team of talented people, passionate about creating extraordinary experiences for our guests? Then we look forward to receiving your application. There is no better time to join the team. 

The Role:

As Assistant Front Office Manager, you will find yourself right in the heart of things. You will assist in leading the Front Office team which includes front desk, nights and switchboard, ensuring that our guests are greeted with a warm welcome the minute they walk through the door.

You will be responsible for, but not limited to:

• Manages the day-to-day front desk operation, ensuring procedures are adhered to and policies are followed
• Ensure that the team recognize repeat guests, ensuring their preference and requests are delivered prior to being requested
• Deliver memorable guest experiences which support in driving Intent to recommend scores
• Monitor and analyse guest satisfaction survey results to ensure these continually improve
• Work alongside housekeeping and maintenance teams to ensure rooms are ready for arrival
• Report any maintenance issues which have been raised by guests
• Ensue all guest complaints are resolved in a timely manor and logged correctly
• Anticipate guest needs to deliver an above and beyond experience
• Empowers employees to provide excellent customer service experiences
• Assist the Front Office Manager in preparing departmental rota’s, ordering and payroll in line with budget
• Promotes an upsell culture to support in delivering hotel financial performance
• Assists the Front Office Manager in managing internal, external and regulatory audit processes and ensures compliance with Standard Operating Procedures (SOPs), verifying that hotel policies are administered fairly and consistently
• Assist other departments, wherever necessary and maintain good working relationships within the whole hotel
• Assist in the recruitment, training and development of front desk team members and support in developing our next front office leaders
• Comply with hotel security, fire regulations and all health and safety legislation

Our Ideal Candidate:

You will have experience in a similar role or are a successful Assistant Front Office Manager or Supervisor looking for their next step to develop their career. Experience in a hotel environment along with experience in coaching and developing team members, delivering exceptional customer experiences are preferred. You will have a warm people orientated demeanor, a gift for paying attention to the smallest details and have a positive outlook and outgoing personality.

Perks you deserve:

We’ll support you in and out of the workplace by offering:

• Free Access to the hotel Gym as your well being is important.
• Free meals at work
• Free dry-cleaning service
• Free enrolment of Perks at Work – Access to unlimited deals from retailers to restaurants to cinema’s and more
• Marriott Discount Card enabling benefits from hotel room discounts for you and friends and family, gift shops and F&B across 130 countries
• 23 days holiday increasing with service as well as Bank Holidays
• Annual Performance Review pay
• Cycle to work scheme
• Pension & Life Assurance
• Employee Assistant Program
• Comprehensive Training and Development program
• Company Pension scheme, we match your contributions up to 6%
• Private Medical Cover

This role offers and annual salary of £28,000 as well as an annual bonus plan allowing you to earn up to 10% of your salary.

If this sounds like the perfect role for you, please share your CV and apply online.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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