Apprentice Mobile Support Engineer

Job title:

Apprentice Mobile Support Engineer

Company:

Wrightbus

Job description

Job Description:Purpose of Post:To control and facilitate the provision of a high-quality aftersales service to various Wrightbus customers and be instrumental in Wrightbus becoming established as the preferred supplier through the delivery of this service.Following the recent development of Hydrogen and zero emission Electric vehicles by the Company, we are seeking to recruit an enthusiastic individual, keen to train on the next generation of new energy vehicles. This opportunity will provide a comprehensive apprenticeship focusing on ZE product support throughout Northern Ireland, attending college on a weekly block basis will be required to ensure the necessary qualifications are obtained during the apprenticeship period.

Key Tasks:Building professional relationships with colleagues.Assist with identifying the root cause failure and ensure details are efficiently communicated back to Wrightbus All Service One Team both verbally and in a report format as a requirement of their progression pathway.Work alongside the MSE’s to create a teamwork environment to promote best practices for All Service OneAssist with estimating retail repairs and communicate the information back to Wrightbus All Service One Team.Assist with Diagnosing both mechanical & electrical faults using industry diagnostic equipment and Wrightbus technical manuals.Provide on the ground technical support to our customer and ensure that all technical issues are dealt with in a timely and professional manner in conjunction with the MSE team.Assist with undertaking warranty / campaign repairs as per Wrightbus work instruction document processes.Ensure all warranty return parts are correctly labelled and returned to Wrightbus All Service One on a regular basis.Work with the ASO MSE team to ensure repairs and campaigns are expedited in a timely and professional manner.Proactively promote and sell services and parts to customers.Guarantee that a professional, high-quality, and efficient service is provided to our customer.Assure that parts and company tools are controlled, calibrated (if required) and made available for regular audits.Undertake training as required. This will also include attending college and periodic factory training.Travel and work at other customer locations as and when required.Maintain the company vehicles to a high standard to meet both organisational and legal requirementsComplete all necessary paperwork appropriately and in a timely manner to meet company standards.Must be available to work weekend shifts/alternative shifts as required in conjunction with a ASO MSE.Always observe health and safety and adhere to company and customer policies, whilst being aware of surroundings and local engineering requirements.To undertake any other duties conducive with the effective operation of the post.To ensure all requirements for the academic programme are met within the set guidelines.#WGStaff

Expected salary

Location

Northern Ireland

Job date

Sun, 18 Aug 2024 07:31:34 GMT

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