Application Support Manager (Mosaic) HCC617603

Location:

Winchester (SO21) – Hampshire, South East, United Kingdom

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Other Industries & Skills: 

Management & Executive

Advertiser:

Shared Services Partnership

Job ID:

130768085

Posted On: 

05 July 2024

Job Details:

Salary Range: £46,140 – £51,445 per annum

Work Location: 
Elizabeth II Court, Winchester
 (Hybrid Working)

Hours per week: 37 (Part time hours will be considered)

Contract Type: Permanent

Closing Date: 14 July 2024 (Applications will be reviewed on an ongoing basis)

The Role:

As the Application Support Team Leader for Mosaic, you will lead an IT support team providing technical support for the use of Mosaic throughout Hampshire County Council (HCC).

Mosaic is the new comprehensive case management system for Childrens Services. It is critical to the delivery of Childrens Social Care by HCC and includes customisable modules which allow HCC to manage case recordings, business intelligence and finances in one integrated system.

Reporting to the Applications Operations & Support Manager, you will:

-Manage delivery of the satisfactory resolution of incidents, service requests, problems and known errors for all Mosaic
-Manage application lifecycle and roadmap for Mosaic
-Lead the Mosaic support team to adhere to a “One Team” approach within Application Operations and Support, ensuring a consistent approach to triage and issue management
-Establish and maintain support procedures, technical solutions and appropriate documentation to enable the support of Mosaic
-Manage future changes to support for Mosaic, working closely with project and transition managers
 

You will be customer focussed and have excellent interpersonal skills, with the ability to build, influence and maintain strong working relationships at all levels. This will include key stakeholders in senior management roles as well as technically skilled colleagues across all IT teams.

The team supports a new social care business application, and team members who are subject matter experts are resourced to both projects and Business as Usual (BAU) activities. A significant element of this role is to manage conflicting demands and priorities for resource assignments, balancing commitments across both areas, and planning for fluctuating demand as required.

Effective Incident and Problem Management is key to our success, and you will lead by example, taking ownership and assuming responsibility to ensure that any escalations are addressed to the satisfaction of our customers.

Our Mosaic support team is at the forefront of our interaction with our customers, and you must have a passion for ensuring that the service provided is at a high-quality which will contribute to the successful operation of the service. 

What We Can Offer You:

Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment. We can offer great flexible working options for this role as we’ve invested heavily in various technologies to support ongoing remote working options. This role can be partly carried out remotely but some office-based working will be required to support business needs.

Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and
benefits package.

Additional Information:

Application Support Manager (Mosaic)
Job Description and Person Specification

Vetting Requirements:

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

James Reading, IT Application Operations & Support Manager via # County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
 

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
 

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

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