Application Support Engineer PLM (Teamcenter) in Milan, Italy

Job Family: Customer Services

Req ID: 441938

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

As a Teamcenter Application Support Engineer you will be in charge of providing exemplary technical support to our Teamcenter customer base, solution partners and internal professional services teams. You will become the main point of contact for customers, typically collaborating closely with Teamcenter system administrators through channels such as Microsoft Teams, telephone, and email, ensuring prompt and effective resolution of support tickets.

Key responsibilities

• Support Case Resolution: Handle incoming support cases from customers, analyze their problems and provide timely solutions or workarounds that meet their needs. Collaborate with our global software development organization and customer care teams to address customer issues efficiently.

• Problem Analysis and Reporting: Under minimal supervision, analyze customer problems thoroughly and provide detailed problem examples to development teams. Write comprehensive problem and enhancement reports to facilitate continuous improvement of our products and services.

• Technical Assistance: Offer technical assistance and guidance to team members encountering complex customer issues, applying your expertise to resolve difficult problems effectively.

Qualifications

• Degree or equivalent experience in Computer Science, Mechanical Engineering, Mechanical Design

• Sound knowledge of operating systems, databases and PLM software

• Excellent interpersonal skills in English, both written and verbal, ability to convey technical information clearly and concisely

• Analytical approach with the ability to diagnose and solve technical issues optimally

• Collaboration & communication, as well as analytical thinking, are the traits we value

• Ability to work effectively in a team with multiple nationalities and cultures as well as independently with minimal direction

• Ability to prioritize business-critical (escalated) issues

Nice to have

• Experience as a Teamcenter architect/consultant, support engineer or system administrator

• Experience in managing and optimizing LDAP / Kerberos / SAML servers using Windows Domain Controllers and Active Directory

• Knowledge of Linux and Windows OS server

• Understanding of Docker and Kubernetes

• Familiarity with TLS protocols, web servers, load balancers, proxies, firewall management, Network analysis / Wireshark

• Proficiency in Oracle / MSSQL database administration

• Additional European language skills

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We are Siemens

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We’re dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.

Transform the everyday

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