Application Support Engineer (m/f/d) in Berlin, Germany

Schindler Holding

Location: Berlin, Berlin, Germany

Job ID: 66278

We Elevate… You

Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving.

Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them. People, passion, and innovation are the pillars of our success.

With our elevators, escalators and moving walks, we move more than one billion people every day all over the world. Our core business comprises service, new plant construction and modernization, but we think much further: We shape the future of urban mobility with innovative, digital solutions.

Join us as a

Application Support Engineer (m/f/d)

We Elevate… Your Responsibilities

  • Provide (global) 2nd-level support for Schindler’s IoT and customer-facing products and services, encompassing but not limited to software platforms, web- and smartphone apps, multimedia and communication devices

  • Take support responsibility over certain product lines or services, with focus on web- and mobile applications

  • Monitor application and service health, alert respective organizations and report findings to management

  • Develop technical documentation and instructions and share best practices to ensure smooth operations

  • Conduct (technical) training sessions with internal key-users

  • Contribute to product improvements by collecting product feature requests into user story formats

  • Optional: develop changes and fixes for assigned applications

We Elevate… Your Best Self


  • Bachelor degree in computer science, engineering sciences, technical diploma or equivalent qualification

  • Experience in a previous technical support role is a must

Knowledge and experience:

  • Solid work experience in digital product support, preferably in a global organization

  • Expertise in analyzing, troubleshooting and in solving problems end to end over multiple integrated systems (e.g. CRM, IAM, web- and mobile applications)

  • Demonstrated ability to develop technical documentation and user instructions

  • Experience in working with SAP CRM/ERP is a big plus

  • Basic programming skills (.Net, Angular, SQL, scripting) are an advantage

Language Skills:

  • Solid command of written and verbal English

  • Additional languages a plus

We Elevate… You

  • Working environment: We offer a position in a future-oriented industry with a diverse product range as well as attractive and performance-related remuneration

  • Development opportunities: You start with a position-specific familiarization and are supported by us through professional and personal training measures

  • Family friendliness: We enable you to conciliate your professional and private life through flexible working hours, home office and 30 days vacation

  • Health: Your health is important to us – Benefit from a variety of measures including prevention courses, cooperations with fitness studios and in-house sporting events

  • Social topics: We offer our free family service to support you in any situation

  • Corporate benefits: Benefit from our various employee discounts

  • Diversity: We promote a culture of diversity

Can You Elevate Us?

Contribute to our success and join us in shaping the mobility of tomorrow! We look forward to receive your complete online application including your earliest availability and salary expectations. Please contact Anja Stanojlovic ([email protected] +4915168968494), Schindler Digital Innovation GmbH (3870), for further questions.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

We Elevate

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