Application Support Analyst

The Sheffield College

Job title:

Application Support Analyst


The Sheffield College

Job description

Position: Application Support AnalystSalary: £33,952 – £39,212 per annumContract: PermanentLocation: SheffieldHours: 37 hours per week x 52 weeks per yearThe Sheffield College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every step.About the RoleHere at The Sheffield College, we have a fabulous opportunity for Application Support Analyst to join the IT Systems team. You will implement & support a wide variety of applications & systems across the business. You will be handling incidents and problems across 3rd party applications such as Student records system (Tribal EBS), Finance system (Unit4 ABW) and the Human Recourses system (MHR iTrent).You will also be supporting applications developed in-house and will need to support new applications and tools as the business environment changes over time. These innovative projects require communication skills, problem-solving skills, strong analytical skills.Key Responsibilities

  • Maintain support documentation and share knowledge/resolution information with colleagues and customers
  • Supporting on a variety of applications
  • Deliver solutions with both high-availability and disaster recovery capabilities
  • Helping the business adopt a wide variety of IT solutions as part of a digital workplace

Skills & KnowledgeWe strive to be an inclusive employer and welcome applications from individuals who believe they can contribute effectively to this role. While not mandatory, we are particularly interested in candidates who embody the following qualities:

  • Experience working within a Microsoft focused environment
  • Strong technology and systems analysis background
  • Ability to write, collate and present reports
  • Experience with SQL and/or programming or software development would be highly beneficial, but not essential.

What We Offer

  • Enhanced Pension Contribution
  • Work-Life Balance – Enhanced Holiday Entitlement
  • A Supportive Environment – 2 Week December closure for all employees
  • Sustainability – Cycle to Work Scheme
  • Supporting employees at all stages of life – enhanced Maternity & Paternity Policies

& Many More!Tel: 0114 260 2600 Ext: 2302Email:We appreciate your interest and look forward to getting to know you!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Next Steps:Closing Date: 10th June 2024Interview Date: Week commencing 17th June 2024Please note that any internal staff currently at risk will be considered in the first instance.As a Leaders in Diversity employer, we encourage applications from everyone and value diversity in our workforce.Also, as a Disability Confident Leader, we are committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee. If you require any reasonable adjustments or any support at any point throughout the process, please contact us via the details above.We are an employer who is committed to safeguarding and promoting the welfare of students. Successful applicants will be required to have an enhanced DBS check and will be subject to safer recruiting procedures.Further details on the employment of ex-offenders can be found in the documents attached to this advert.Please click the links below to view the job description, person specification and notes of guidance. If you are accessing this advert on your mobile device, the box will be replaced by a button.To apply please click apply and follow the links and complete the online application. For queries regarding the application process please contact People Operations Team via email. CVs currently not accepted.We are focused on achieving our vision of being leaders in technical and academic education, creating exceptional opportunities for the communities that we serve to realise their aspirations.PLACEHOLDER

Expected salary

£33952 – 39212 per year



Job date

Thu, 23 May 2024 22:01:57 GMT

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