Application Support Agent for EUDAMED

Job title:

Application Support Agent for EUDAMED

Company:

Axians

Job description

At Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. As a part of VINCI Energies, we are dedicated to ICT and Digital Transformation. Present in 37 countries, with over 16,000 employees, and generating more than €3.6 billion in revenue in 2023.
Axians. The best of ICT with a human touch.Why Join Axians European Institutions’ Team?
Multicultural Environment : You will work alongside professionals from all over the world, fostering a diverse and enriching workplace.
Diverse Projects : Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.
Skill Development : Work in a knowledge-driven environment where you’ll continually develop both technical and professional skills through exposure to complex projects.
Long-term Opportunities : Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale.
Contributing to European Initiatives : Make a meaningful impact on regional and global challenges.We are seeking an Application Support Agent for EUDAMED to join our team in Brussels.Description of the project:
As a full-time employee, you will be part of the application support team at the Directorate-General for Health and Food Safety (DG SANTE). You will be responsible for the support of the European database on medical devices (EUDAMED), an online platform that provides a living picture of the lifecycle of medical devices that are made available in the European Union (EU). It will integrate different electronic systems to collate and process information about medical devices and related companies (e.g. manufacturers). In doing so, EUDAMED aims to enhance overall transparency, including through better access to information for the public and healthcare professionals, and to enhance coordination between the different Member States in the EU.Description of tasks:

• Act as the first contact point for all end-users questions on EUDAMED.
• Analyse, categorise, prioritise, and dispatch the end-users requests.
• Ensure the follow-up of requests and escalate the tickets to the relevant stakeholder when necessary.
• Ensure and perform all communication with the end-users according to the services procedures and in accordance with the agreed KPIs.
• Provide services to all stakeholders according to ITIL best practices; handling and documenting all requests.
• Keep the internal knowledge up to date by documenting all relevant information.

Knowledge and skills:

• Excellent customer service skills.
• Strong analytical, problem solving and learning skills.
• Knowledge of support ticketing system processes.
• Knowledge of Atlassian tools (JIRA, Confluence) is a plus.
• Knowledge of MS Office & MS 365 (Outlook, Word, Excel, PowerPoint, Teams, SharePoint).

Languages

• Excellent oral and written command of English is required, any additional language is a plus.

Desirable

• Knowledge of EU Institutions (health policy is a plus).
• Knowledge of/or experience in ITIL environment.

Other requirements:

• EU Citizenship.
• Resident or available to relocate to Belgium.

Ready to embark on an exciting journey with us?
Apply now to join a vibrant team contributing to technological advancements in European Institutions. Please send your application to recruitment.axianslux@axians.com with the subject ASAEUDAMED.RM.

Expected salary

Location

Bruxelles

Job date

Sat, 22 Mar 2025 01:43:31 GMT

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