Applicant Experience Assistant

Job title:

Applicant Experience Assistant

Company:

University of the West of England

Job description

This role is based within the Future Students, Communication and Marketing Department this is a busy enquiries-based role helping future students with questions about their applications and entry to university.Getting the right applicants enrolled onto the right courses is key to all activities undertaken by Future Students and this role is vital in achieving this as giving the right advice in a timely manner is crucial in a competitive marketplace.Enquiries can cover diverse topics meaning that the role requires knowledge of a wide range of subjects and so, the ability to learn quickly and to be able to communicate this effectively in writing or over the phone in an essential skill for this role.We are a team of six and the variety of questions received means that no two days are the same.About you: You will be focused on providing excellent customer service via multiple digital touchpoints and over the phone. You’ll have great written and verbal communications skills and be able to absorb knowledge quickly and put it to practice. Having some experience of the Higher Education sector is key (either as student or staff) as the understanding and empathy that this brings is crucial in giving the best customer experience to our applicants.We make use of a number of IT systems such as Microsoft Office, SITS (admissions database), Live Chat and a number of external databases and so, being comfortable with IT systems and being able to pick up new technologies is essential.We are always keen to offer staff opportunities for training be it for professional or personal development and many previous post holders have used the knowledge gained in Applicant Experience to move into other roles within Future Students or the wider UWE community.Where is this role based?This post is based at our lively campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in , one of the UK’s most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.We offer a wide range of including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.Add your individuality to oursUWE Bristol recognises the power of a .We are proud to be part of a vibrant, multicultural city that celebrates diversity, we’re always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing community and find yourself in a stimulating and supportive environment where you’ll thrive.We particularly encourage applications from Black, Asian or racially minoritised candidates as we are currently under-represented in this area of the organisation, however all appointments are made strictly on individual merit.As a employer, we welcome applications from those who identify as having a disability.Further informationIf you would like to speak to us to find out more about this role please contact Luke Champion on 0117 328 2811 or email:This is a full-time, permanent post, working 37 hours per week.This post is available on a job share basis for applicants wishing to work part timeUWE Bristol is a campus-based University and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based with some opportunity for remote/home working.To ensure fairness and equity all salary offers will be made in line with the University’s salary assessment guidelines and will be based on your relevant skills and experience.We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. As we are unable to sponsor anyone requiring a visa for this role candidates must therefore be able to provide their own right to work in the UK.Should you be shortlisted you will be asked to provide your right to work documents at your interview. Please refer to the which provides details of which documents are acceptable.Please note that UWE does not cover any visa or health surcharge costs.Advice to applicantsWe’d love to hear from you – if you are excited about joining us at UWE please complete our application form as soon as possible.Tell us about how your skills and experience relate to the requirements of this role by describing how you meet each of the essential and desirable criteria listed in the Person Specification section of the Job Description, and include specific examples wherever possible.Once we have completed shortlisting we will let you know the outcome of your application by email, so please check your inbox for updates.

Expected salary

£23144 – 26038 per year

Location

Frenchay, Gloucestershire

Job date

Sun, 20 Oct 2024 05:45:26 GMT

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