ANALYST

Job title:

ANALYST

Company:

HCLTech

Job description

DesignationANALYSTNo. of Positions1Experience0-2.5 YearsSkill (Primary)DWP-FSS-Desk Side ServicesQualificationB-TechExpected Date of Closure05-Dec-2024Employee GroupBusiness Line FTJobAnalystJob Description (Posting).Will be shared with TAG Team over email. (1.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies. (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases. (3.) To maintain high login Efficiency (Availability) for customers. (4.) To provide level 1 remote desktop support to resolve tickets orprovide hardware or software or network problem diagnosis or resolution via telephoneoremailorchat within agreed SLA of ticket volume and time. (5.) To update worklogs and follow shiftor escalation process to escalate complex problem to appropriate support specialistsorroute problems to 2nd and 3rd level IT support staff as the case be. (6.) Work on value adding activities such Knowledge base update and self development.Reporting Manager DesignationTECHNICAL SPECIALIST

Expected salary

Location

Paris

Job date

Thu, 31 Oct 2024 01:02:50 GMT

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